RSO: Inefficient resource utilization, Excessive idle time for technicians
To address white space reduction, we implemented customizations to improve scheduling efficiency. When a booking was finished early or started late, we updated the planned completion date and time dynamically. This adjustment ensured that bookings on the schedule board reflected real-time avai...
How to handle the Non-productive activities( Internal Meetings, Boot Camps, Workshops)
Resource have their daily standup and planned meetings and similarly other unplanned activities. In that case, RSO is not scheduling resources for the non-working time. so that’s why its reflecting as white space over the schedule board and its not showing the clear visibility to dispatcher. S...
Handling Complex Expressions with Roll-up Query UI
Handling complex expressions can be challenging, especially since there is no out-of-the-box (OOB) UI available to manage them effectively. For scenarios where complex expressions need to be implemented and might require frequent changes, I recommend using the Roll-up Query UI...
Multiple Flow's orchestration flows can be supported against the business events
Problem:
- Only one order orchestration flow can be active at a time.
- You cannot configure multiple orchestration flows for the same order type or business event.
- This forces all validations and logic into one complex orchestration, making it hard to maintain and ext...
STATUS DETAILSNew
Existing Customer linkage with Conversation when inbound call arrived.
Currently, when an incoming call is received from an existing customer, the system only displays the phone number in the active conversation pop-up.
The customer record associated with that phone number is not automatically linked or populated.
The expected behavior is that the sys...
Configurable Dependent Picklist Framework for Dynamics 365 CE
Problem Statement:
Dynamics 365 CE lacks native support for dependent picklists, multi-select dependencies, and active/inactive option management. Organizations with complex business scenarios face challenges with scalability, maintainability, and performance when usin...