RSO: Inefficient resource utilization, Excessive idle time for technicians
To address white space reduction, we implemented customizations to improve scheduling efficiency. When a booking was finished early or started late, we updated the planned completion date and time dynamically. This adjustment ensured that bookings on the schedule board reflected real-time avai...
How to handle the Non-productive activities( Internal Meetings, Boot Camps, Workshops)
Resource have their daily standup and planned meetings and similarly other unplanned activities. In that case, RSO is not scheduling resources for the non-working time. so that’s why its reflecting as white space over the schedule board and its not showing the clear visibility to dispatcher. S...
Handling Complex Expressions with Roll-up Query UI
Handling complex expressions can be challenging, especially since there is no out-of-the-box (OOB) UI available to manage them effectively. For scenarios where complex expressions need to be implemented and might require frequent changes, I recommend using the Roll-up Query UI...