2

Clone a Work Order

In our business a cancelled activity that needs rebooking or one that needed rescheduling is as important as completed activity. rather than moving the work order on the scheduling board and losing site of attempts could there be an option to clone a work order and all entity information linked ...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
New
2

Move Field Service Section Headers Below the Section Separator Line

Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
New
2

Collapsible Sections & Menus on Field Service Mobile Work Orders

Because the Field Service Mobile App is used by Technicians with mobile devices, screen real estate and ease of use are critical to the success of this product. Recommend adding functionality to collapse sections and menus on all Field Service Work Order pages. This will significantly improve t...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
New
3

A simpler way to set a flat service fee against the whole work order

All of my customers use flat fees for service calls and find the complexity around price list item annoying. They just want a single box to override all other settings and add a flat fee.

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
Needs Votes
21

Recalculate est. travel time on booking when address changes on work order

Scenario: Customers that have the need to change the address of a work order when the field worker is already traveling to the destination. This could be because D365 Field Service is used to deliver or pick up items, or maybe the application is used for nurses to care for a patient, and the pati...

Read more...

7 Comments

Read more... 7 Comments

Category: Work order (59)

STATUS DETAILS
Under Review
1

Category (Role) as part of Work Order Item

My client would like the role to be selectable, same as , characteristic when when creating 'work order item'. This can be peformed currently by plugins. Most of my clients prefer vanilla systems. Is there a reason why does the category (Role) does not also appear as part of the Work Order Item...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
Needs Votes
1

Support for Re-visits

It is very common that a second visit is required when the job can't be completed. Reasons can be that a part needs ordering, the customer is absent or the engineer gets diverted mid travel or work to a more urgent issue. One way of handling this is to use a booking status with FS Status of cance...

Read more...

1 Comments

Read more... 1 Comments

Category: Work order (59)

STATUS DETAILS
Needs Votes
2

Dynamics 365 Field service Service work orders Cancelations by reason codes enforcement

Wish there is a future option to easily visualized service work orders by cancelation reason codes. Not featuring reason codes for cancelled service orders, we may potentially track cancelled service orders by reason code outside the system.

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
Needs Votes
2

Dynamics 365 Field Service option to integrate with legal entity fixed assets

Future featuring option to integrate with legal entity fixed assets records (e.g. Maquiladora) maybe optimum, in addition to supply chain or asset management customers. Not featuring integration with legal entity fixed assets, user may potentially not easily track and document fixed asset or fix...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
Needs Votes
1

Dynamics 365 Field service referral commission functionality

Wish we future feature the option to potentially track referral commission functionality based on 3rd party contact person and/or future potentially download from social or professional platform network. Not featuring referral commissions functionality, user may potentially process network commi...

Read more...

0 Comments

Read more... 0 Comments

Category: Work order (59)

STATUS DETAILS
Declined