Allow Recurrence to be set for Bookable Resource Bookings
It would be great to be able to create a Booking and then set a recurrence pattern (e.g. run each week, each month etc.) If the same resources were kept by default, this and time slot details can all be amended for the recurring bookings - i.e. agent would need to very these before confirming...
Allow a specific schedule board to open when user books an appointment from within a Case
Hi,
we have been looking at rolling out the schedule board across various services in our business so I've been creating multiple schedule boards showing different resources. When the user goes to book an appointment from within a case it opens up the schedule board but it's ...
Delete a single entry from a recurring series
It should be possible to delete a single entry from a recurring series in the work hour calendar.
More recurrence options in work hour calendar
There should be more felxibility when creating a a recurring series in a work hour calendar, there should be options similar to Outlook:
- "Every X weeks"
- "Monthly - First x-day of the month"
- "Monthly - xth day of the month"
Duration value in Service Activity must warn users if the input value was wrong, instead of just changing it without notice
Problem: the Duration value could be changed wrongly without any warning or control when the user type text in the Duration field by mistake (very particular scenario). Then user leaves the Form without realizing the duration was updated by the system to something different...
Service Activity - Assistant for Resources should appear in Cloud version
In Service Activity OnPremise, there was a Form Assistant when you create an activity, showing you filtered Resources that could be selected for a selected Service based on rules. Ie.: Choose 1 from this group of resources, then choose 1 from another group, and so on.
But o...
Allow Excel import of holidays in holiday scheduler
Often there is the requirement, that data imports should be automated if possible.
We could not find a possibility to import holidays into the holiday scheduling for usage in the SLAs.
I understand that it does not seem to be possible to programmatically import holidays (calendars/...
SLA mass upload
There should be possible to have an import/mass upload of the Service Level Agreements, with the corresponding items from a file or an external system.
Only for US, we are having more than 200 SLAs covering all the time zones and working hour types and do those we need to add also the co...
Time Zone and SLA's
We want to enable the users to display the SLA relevant dates in the customer time zone, which might be different than the user time zone.
More options when creating a resource's calendar
Currently the possibilities to create a resource's calendar are very limited and the calendar can only cope with very straight forward working hour models.
It would be good to have an option to enter a custom series, such as "Work hours 8 AM - 2 PM on Friday, every other week"...