1

Pending Emails Should Not Look Like Closed Activity in Timeline

Pending status emails look like already completed activity in the pipeline and users need to click into email activity to see that it's not a sent email but email waiting to be sent. 


This is a ...

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
1

To stop tracking e-mail

I'd like to stop tracking of e-mail records.

 

If I track e-mail items once from Outlook, I can no longer stop tracking after that.

The only way to stop tracking e-mails is to delete all tracked e-mail records which are related to the tracking e-mail record.

 (Changing ...

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
1

Use Dynamics 365 App for Outlook without Reading Pane

Currently one of the requirements to use the Dynamics 365 App for Outlook is to have the Reading Pane enabled in Outlook, if the Reading Pane is not enabled then the Dynamics 365 Button on the ribbon is greyed out. (Documentation included below)


Many of our clients, and I'm su...

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
1

Show App pane in new emails when the app is already pinned

When I pin the app in my inbox (Windows client), the App pane is shown even if I open the email in a new window.

This is NOT the case when I create a new email.

My wish is that the App pane is also shown for new emails when the app is pinned in my email folders.

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
1

Allow synchronizing activities such as tasks that are forcibly reopened

I have the scenario that an user needs to reopen a task that previously was closed, but this functioanally is implemented through a personlalized workflow called by demand. 

The problem is that task doen't be syncronized with Outlook

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
1

Optional settings for email tracking

I would like to see an option where the emails are not linked to each contact and account that has an address contained in the email. In our industry we need to track emails exclusively to the the "Regarding" field. Linking it to other records creates clutter and on occasion privacy issues we ...

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
4

Allow Pinning of Draft Emails

A user can pin the Dynamics pane in Outlook for sent and received emails. This feature is not available when composing new emails.


Acceptance Criteria

A user can create a new email in Outlook and upon clicking 'New Email' the Dynamics Outlook Add-In is immediately visib...

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
30

Allow Email tracking/engagement when a system user (with an internal company domain) is entered in the TO, CC, or BCC field

Allow Email tracking/engagement when a system user (with an internal company domain) is entered in the TO, CC, or BCC field.


Today, unless the record type included in the email (TO, CC, or BCC field.) is an account, lead, or contact, emails are not tracked. It is a common pra...

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3 Comments

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
5

High importance flag on Emails

High importance flag on Emails

Set an email to have High Importance flag on it. It would greatly help in spotting emails that are urgent.


Possibility like in Outlook for emails.

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1 Comments

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New
10

We want to link the conference room of an Outlook resource to the location field when creating an appointment

Currently, when creating an appointment in Dynamics365, only text can be entered in the location field.

It is not managed because it is reflected as text on the Outlook side.

Therefore, if you can select the meeting room managed by Outlook resource in the location field at the time...

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0 Comments

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Category: Email Management and Outlook Integration (307)

STATUS DETAILS
New