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Field Service today only supports creating Work Orders for a Service Account. It would be great to also support Contact (so we can support the B2C scenario).

Category: Work order
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. As you're likely aware, all of our data is associate to service accounts so this would be a significant shift, however, if there's enough demand, we would consider making this change.

Sincerely,

Jason Cohen

PM, Microsoft

Comments

J

This has been an issue for years, especially in the B2C market.I have had many headache projects because of this.Think carefully about integration scenarios from and to ERP systems.

Category: Work order

J

This is a most wanted feature as it is ideal to have work orders for Contacts in B2C scenarios. Definitely UpVote this idea.....

Category: Work order

J

This is must to have feature , in B2C kind of business , MS is offering CRM to multiple industry however the features are limited to specific set of business.

Category: Work order

J

Assigning work orders for contacts in Field Service is a must have

Category: Work order

J

Absolutely a must-have for the Retail / Telco (B2C) industry.

Category: Work order

J

It seems to be very shortsighted by Microsoft and it's dibilitating for my B2C business not to allow contacts to be used in the Field Service entity. I vote for Microsoft to make this change

Category: Work order

J

Having limited to having only account, the whole B2C line of business is completely impacted in the retail industry.

Category: Work order

J

We really need this capability as Work orders should be about the contact. We can derive the Account from that but we are trying to service individuals, not orgs.

Category: Work order

J

Indeed a much needed feature. Having a limitation of creating work orders only for accounts essentially limits the applicability of Field Service to B2B scenarios only. B2C scenarios are so common though where field service is applicable. There are many examples where a companies service individuals in their premises such as installation and servicing of HVAC appliances.

Category: Work order

J

As with previous posters, I feel this is an absolute must have to convince most retail customers to actually use MS Field Service. Otherwise they simply purchase other solutions. Up-voted this one.

Category: Work order

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