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Allow Alphanumeric Sender ID when sending SMS

Amanda Kullberg on 6/21/2022 7:32:37 AM

As a company we want to send commercial and transactional SMS from an alphanumeric sender ID,

meaning instead of +46 73X XX XXXX, an Alphanumeric Sender ID is the company name or brand used as the Sender ID in one-way SMS messages sent to the customers. This is way more professional and will increase the open rate of messages (people trust more a company name then a random number they don't recognize)

Category: Mobile (SMS and Push)
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 2/26/2024 7:47:13 PM

This idea is now planned for 2023 as part of the SMS channel enhancements

Comments

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RE: Allow Alphanumeric Sender ID when sending SMS

Hengjia Xie on 2/3/2023 2:11:14 PM

Hi,I confirm that we can now use an Alphanumeric Sender ID (Twilio) when sending SMS in D365 Marketing.We can also add STOP keyword at the end with a real phone number for the optout.

Category: Mobile (SMS and Push)