19

I want to set Reply-To when sending an email from Dynamics 365

When sending an email from Dynamics 365, there is a place to set "To, CC, BCC", but not a place to set "Reply-To". There are many situations where you want to reply to an email to an address other than "To", such as the customer center. When sending email from Dynamics 365, the ability to set "Re...

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0 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
19

Integrate FindTime tool with Dynamics 365

Can we integrate FindTime tool which is available for outlook now with dynamics 365. so that we can schedule meetings customer directly from CRM.

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0 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes
19

Ability to sync perfectly Mail, Calendar, Tasks between Dynamics 365 (Online) and Outlook Client

Customer sets sync between Dynamics 365 (Online) and Outlook client by using Dynamics 365 App for Outlook

For example, in case of [Tasks]

Registering tasks from Outlook Client doesn't sync to Dynamics 365 (Online).
But registering tasks from Dynamics 365 (Online) syncs to Ou...

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1 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes
18

Ability for System Admins to approve mailboxes

Only those with Exchange Admin or o365 Global Admin permissions can approve D365 mailboxes. Our IT department rightly don't want us to have these permissions as it will allow us to do some much more than we actually need. D365 System Admins should have the ability to approve mailboxes themselve...

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4 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes
18

Tracked Icon in Dynamics 365 App for Outlook

When an email is tracked through Dynamics 365 App for outlook it does not show track icon against that email Wherein in Dynamics 365 client for outlook we are able to see track icon. In order to check that if email is t...

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45 Comments

Read more... 45 Comments

Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. Dynamics 365 App for outlook uses outlook category to identify records tracked in Dynamics 365. Please refer to the following link for more information: Use Outlook category to track appointments and emails


Sincerely, 

Naitik Shah 

PM, Microsoft. 

16

Customer should have option to choose default browser when using Dynamics 365 for Outlook

With the new update, now we only have Edge as default browser:

https://devblogs.microsoft.com/microsoft365dev/microsoft-edge-webview-for-office-add-ins/

https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins

We want to have options ...

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1 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
16

Track Outgoing email in Dynamics App for Outlook on MAC

as per MS article https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook#feature-support-per-client. Dynamics App for Outlook for MAC can only track Received email. I will be good if there is an option also to track Outgoing emails as on ...

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2 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. 


Sincerely, 

Naitik Shah 

PM, Microsoft. 

16

Unable to track multiple emails together using Dynamics 365 App for outlook

When using Dynamics 365 client for outlook we have the option to select multiple emails at once and track them all at once. But we do have have this option when using Dynamics 365 lightweight app.

It would be good if we can select multiple emails and track emails at once using Dynamics ...

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2 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes
15

Create Appointment as Teams Meeting.

With recent Teams integrations being made available within Dynamics 365, the obvious missing piece of the puzzle is the ability to create an appointment as a Teams meeting. Especially now the majority of the workforce are finding themselves working remotely, Teams meetings are becoming the new n...

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0 Comments

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Completed
Ideas Administrator
15

Feature parity when connecting Outlook integration to a (none dynamics) model-driven app

Recently I connected Dynamics/CDS App for Outlook form Appsource to a model-driven power app to track e-mails against the account and contact base. The integration worked but with a few differences compared to running it against a dynamics 365 sales instance. 1. Activity roll-up to parent accou...

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2 Comments

Read more... 2 Comments

Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes