Restore Ability to set default search radius for schedule board
In previous versions, you could set the default search radius to ensure you could find available resources in larger territories with a single click. In the latest release, it is hard-coded at 20 miles, which doesn't work if you're in a city that is 40 miles across. Now what should be a 1-clic...
Field Service - Customer Business hours
When planning for resources intervention, it would be nice to take into account the Customer usual opening hours and closing. In many cases it is known because it is a frequent customer .
Hi Pierre-Olivier,
Thank you for your feedback.
Could you please provide more information on your scenario, are the Customers you are referring to, are customers of the Service company ?
Sincerely,
Vinay Nalam,
PM, Microsoft.
URS - Extend Restricted, Preferred Resource Functionality
Need to be able to specify that a Resource is Restricted from working not only at a Site (Service Account), but possibly for all Sites of a Customer (Business Account), an entire Service Territory or company-wide.
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Administrator
Thank you for the feedback. The default radius on the schedule Assistant can be set to a different value than 20 Miles in the Scheduling Parameters.
navigate to Resource Scheduling > Administration > Scheduling Parameters, would be able to set a custom Schedule Assistant, Default Radius Value
Thanks,
Vinay Nalam
PM, Microsoft