Case convert to Knowledge article popup
Please enable the option to customize the "Convert Case to Knowledge Article" popup in Dynamics CRM Customer Service. This feature is essential and requested by users.
Knowledge Base Categories support Web Role
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Machine translation of knowledge articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Search - Ability to select fields other than title
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
KA translate
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Article editor: add an option to embed an image, instead of having a url
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Allow differentiation of English in Personalisation settings
Today you cannot set the English variations in your personal Language settings, you can set English variations in formats, but in Language, English is only available as "English", it is actually set as English US. This has an impact on setting up Knowledge Articles. The best way to set up the se...
Thank you for your feedback.
It was released in Wave 1 2021, please check documentation: Personalize language settings for knowledge article authoring, and filters for search experience - Dynamics 365 Release Plan | Microsoft Docs
Sincerely,
PM, Microsoft.
Content Access Levels in Power Pages in Enhanced Data model websites
This is a very useful feature in the Standard Data model, for ensuring the correct clients see the correct Knowledge Articles, based on the product they have and need resources for.
Unfortunately this isn't currently available in Power Pages websites built using the Enhanced Data model, ...
Add Full Screen option for HTML editor in RTE v2
As part of the current design for v2 of the Rich Text Editor, there is no option for editors to open the HTML editor in full screen mode. This restricts the user's ability to edit the articles, and is a departure from the design of the HTML editor in the v1 version of the Rich Text Editor.
Knowledge Article - Linking articles and navigating search functionality
The following solutions that will improve the overall experience and usablility ofr Knowlegde Articles (KA) D365.
Requirement - Linking KA's:
- A KA creator must be able to link multiple KA's together.
- E.g. KA1 (paint wall) is linked to ...
STATUS DETAILSNew
Administrator
Thanks for your feedback. This is not on our roadmap currently. Please keep voting this idea for this to get prioritized.
Regards,
Product Manager,
Microsoft