2

Allow editing of language dropdown for KBA - limit search results

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

2

Integrating One Note documents as knowledge base articles

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

2

Need attachments on the KB records shown in the KB section of the cases

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

1

For adding custom entity into knowledge management having schema name more than 23 character in lenght

We have an old custom entity having schema name (path_bdintakerequesttracker) is more than 23 characters which is not allowed to add into knowledge management. if schema length will be increase then I will add my entity into KM.


Or else I need to create new entity and add al...

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Category: Knowledge Management (94)

STATUS DETAILS
New
1

Knowledge Article Pins resolve to latest version

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

1

Read out knowledge articles loud

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

1

Case convert to Knowledge article popup

Please enable the option to customize the "Convert Case to Knowledge Article" popup in Dynamics CRM Customer Service. This feature is essential and requested by users.

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. This is not on our roadmap currently. Please keep voting this idea for this to get prioritized.

Regards,

Product Manager,
Microsoft

1

Knowledge base search requires highlighting the title

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

1

Customer Help Pane - Place mark of Coachmarks

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

W

1

Customer Help Pane - Update Help Pane without closing and opening again

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Category: Knowledge Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.