1

Request to improve Knowledge search function in Knowledge article

Currently, Knowledge search function in Knowledge article provides only free text searching. We would like to request to provide advance search function with category such as textbox, lookup etc. If so, user can find the relevance items straightforwardly.

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
1

I think there might be a bug auto-filtering Knowledge Article search component.

I am seeing article results that do not match my "filter" (KA Attribute / Source Entity Attribute).

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for reaching out.

Your suggestion seems to be either misuse the feature or a product bug.

Please reach out to the relevant support channels as specified in Product support.

Sincerely,

PM,

Microsoft.

1

Content Editor Functionality

We are currently facing an issue in our portal wherein the Content Editor is not showing in Internet Explorer. Our Article editors are having trouble editing articles as some functionalities are only available in IE. One of the example functionalities we need from Internet Explorer is that our...

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1 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
1

KB record selected from KB search should be displayed larger in UCI same as in Classic UI

On any entity when KB search is enabled and when we select KB record from the search results then the selected KB record should be displayed larger in UCI. If section(KB Search) size is increased upon form the changes were reflecting in classic UI but not in UCI.

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider enlarge the search control and also pop out article in full page view in our roadmap. We will update this once we have a timeline, thanks! 

Sincerely,

PM,

Microsoft.

1

Bug: using target="_blank" fails in Chrome

Currently CE knowledge articles are displayed in an iframe and have target=_blank" programmatically added to the a attribute to open links in a new tab. Unfortunately in Chrome this doesn't work - the new tab is opened but some or all of the content fails to load. We have noticed this in links...

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out.

The issue seems to be an external issue (chrome specific), and or a product bug. If chrome does not have any issues with rendering other html content with this tag, please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).

Sincerely,

Karthik Gangidi, PM

Microsoft.

1

Show Status of the Article in Default View

Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
1

KA Templates and Search within Portal

The OOB templates to display KA's is not editable. So it's not possible to change what is displayed to whom via Liquid. The OOB template is therefore show/hide everything. A liquid template for KA's that controls the content would be helpful in that it would allow the rendering of the content ...

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Karthik Gangidi, PM,

Microsoft.

1

Provide the abillity to view Sharepoint documents in the ISH

When using the Interactive Service Hub (ISH) it's not possible to view sharepoint documents against Case and other entity records.

This results in going back to the 'Traditional' Service Hub to access the documents.

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

1

BUG: KB Records e-mail feature on case stopped working after service update 8.2.2.111

After the 8.2.2.111 update on October 11th, the feature where you e-mail a Knowledge Article from the case activity panel has stopped working. The search feature works fine, but when you hit the "Link article to Case and e-mail content" button, an error is thrown, where you can d...

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
1

Inserting links in Engagement Hub are all HTTP

When you insert a link in an Article in engagement hub the URL is always HTTP.

If you select any other protocol it still inserts the link as HTTP.

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes