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BUG: KB Records e-mail feature on case stopped working after service update 8.2.2.111

After the 8.2.2.111 update on October 11th, the feature where you e-mail a Knowledge Article from the case activity panel has stopped working. The search feature works fine, but when you hit the "Link article to Case and e-mail content" button, an error is thrown, where you can d...

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Category: Knowledge Management (57)

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1

Inserting links in Engagement Hub are all HTTP

When you insert a link in an Article in engagement hub the URL is always HTTP.

If you select any other protocol it still inserts the link as HTTP.

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Category: Knowledge Management (57)

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1

Option to convert an Article in CRM to Knowledge Article

Hello Team,

Many of Dynamics 365 users have been using Articles as a primary source of their knowledge. If updated and added timely, the Articles may be huge in size, and very valuable for data mining and other purposes.

The Knowledge Article entity in Dynamics 365 has recently...

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Category: Knowledge Management (57)

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1

KB articles need to get some enhancement

In Japanese:
https://support.microsoft.com/ja-jp/kb/3154952

In English:
https://support.microsoft.com/en-us/kb/3154952

Those KB articles that are auto-translated in Japanese should have someone manually translate them for customers.
The translation is te...

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Category: Knowledge Management (57)

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0

sharepoint pictures should be visible for users in Dynamics Contacts within Kohler.

We have a portal for Travel and Expense Query based on Dynamices 365. and there are some pictures in the knowledge articels so that contacts users can see these pictures. we placed picturess in our Kohler sharepoint site, and open the access to Kohler users. but kohler users login to the portal...

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Category: Knowledge Management (57)

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0

Content Editor Functionality

We are currently facing an issue in our portal wherein the Content Editor is not showing in Internet Explorer. Our Article editors are having trouble editing articles as some functionalities are only available in IE. One of the example functionalities we need from Internet Explorer is that our...

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes