Request to improve Knowledge search function in Knowledge article
Currently, Knowledge search function in Knowledge article provides only free text searching. We would like to request to provide advance search function with category such as textbox, lookup etc. If so, user can find the relevance items straightforwardly.
I think there might be a bug auto-filtering Knowledge Article search component.
I am seeing article results that do not match my "filter" (KA Attribute / Source Entity Attribute).
Content Editor Functionality
We are currently facing an issue in our portal wherein the Content Editor is not showing in Internet Explorer. Our Article editors are having trouble editing articles as some functionalities are only available in IE. One of the example functionalities we need from Internet Explorer is that our...
KB record selected from KB search should be displayed larger in UCI same as in Classic UI
On any entity when KB search is enabled and when we select KB record from the search results then the selected KB record should be displayed larger in UCI. If section(KB Search) size is increased upon form the changes were reflecting in classic UI but not in UCI.
Thank you for your feedback.
This is a great suggestion! We will consider enlarge the search control and also pop out article in full page view in our roadmap. We will update this once we have a timeline, thanks!
Sincerely,
PM,
Microsoft.
Bug: using target="_blank" fails in Chrome
Currently CE knowledge articles are displayed in an iframe and have target=_blank" programmatically added to the a attribute to open links in a new tab. Unfortunately in Chrome this doesn't work - the new tab is opened but some or all of the content fails to load. We have noticed this in links...
Thank you for reaching out.
The issue seems to be an external issue (chrome specific), and or a product bug. If chrome does not have any issues with rendering other html content with this tag, please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).
Sincerely,
Karthik Gangidi, PM
Microsoft.
Show Status of the Article in Default View
Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...
KA Templates and Search within Portal
The OOB templates to display KA's is not editable. So it's not possible to change what is displayed to whom via Liquid. The OOB template is therefore show/hide everything. A liquid template for KA's that controls the content would be helpful in that it would allow the rendering of the content ...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Karthik Gangidi, PM,
Microsoft.
Provide the abillity to view Sharepoint documents in the ISH
When using the Interactive Service Hub (ISH) it's not possible to view sharepoint documents against Case and other entity records.
This results in going back to the 'Traditional' Service Hub to access the documents.
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM,
Microsoft.
BUG: KB Records e-mail feature on case stopped working after service update 8.2.2.111
After the 8.2.2.111 update on October 11th, the feature where you e-mail a Knowledge Article from the case activity panel has stopped working. The search feature works fine, but when you hit the "Link article to Case and e-mail content" button, an error is thrown, where you can d...
Inserting links in Engagement Hub are all HTTP
When you insert a link in an Article in engagement hub the URL is always HTTP.
If you select any other protocol it still inserts the link as HTTP.
Administrator
Thank you for reaching out.
Your suggestion seems to be either misuse the feature or a product bug.
Please reach out to the relevant support channels as specified in Product support.
Sincerely,
PM,
Microsoft.