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Case convert to Knowledge article popup

Muhammad Usman Khan on 8/24/2023 7:42:50 AM

Please enable the option to customize the "Convert Case to Knowledge Article" popup in Dynamics CRM Customer Service. This feature is essential and requested by users.

Category: Knowledge Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 2/28/2024 7:26:36 AM

Thanks for your feedback. This is not on our roadmap currently. Please keep voting this idea for this to get prioritized.

Regards,

Product Manager,
Microsoft