19

Ability to navigate to the customer voice survey from the timeline entry on the related record

When a customer voice survey invitation is sent a timeline entry for the survey invitation is added to the related record. When we were using Forms Pro a user was able to click on the timeline entry and navigate to the survey. However, with Customer Voice we are no longer able to navigate to the ...

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0 Comments

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Category: General (43)

STATUS DETAILS
New
14

File/attachment upload for External Receipient /Contact

File upload is available only for B2E scenario. Ability to upload file/attachment is a must for many business use cases for external / anonymous users.

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3 Comments

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Category: General (43)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Under development and targetted for Oct 2020 release wave

11

Save Forms Pro / Customer Voice Survey Progress

Hello, Maybe it is a good idea if it is possible to save the current progress in surveys. When we have a long survey and the surveyed Person decides to complete the survey later, he must answer all questions again. Best Regards, Sven Lüdeke

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0 Comments

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Category: General (43)

STATUS DETAILS
Completed
Ideas Administrator
The ability to save and continue a survey later is one of the items which is part of the approved backlog.
9

Teams Collaboration for custom entities

Teams Collaboration for custom entities.

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1 Comments

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Category: General (43)

STATUS DETAILS
Needs Votes
7

Customer Voice Dashboards Available to PowerBi and Dynamics Dashboards

The ability to PIN Customer Voice default dashboards and tiles into Dynamics dashboards would be a great feature.

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1 Comments

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Category: General (43)

STATUS DETAILS
New
6

Ability to capture the geo location of the respondent

In some business use cases it is important to the geo-location of the respondent to have better analytics on survey response. There should be an ability for respondent to block the location sharing or acknowledge the risk of location share to address privacy issue.

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0 Comments

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Category: General (43)

STATUS DETAILS
Needs Votes
6

Integrate DfM and FormsPro like VOC now

Since VOC is depricated, please integrate/connect FormsPro like VOC now, so that we can easily add evaluations from within DfM for our customer journeys.

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1 Comments

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Category: General (43)

STATUS DETAILS
New
4

API Support for forms Pro cababilities

At this point we can read data from survey specific entities in CDS and use Microsoft Automate to create survey invite. Having direct API Support for various forms pro survey function/capability will increase the boundary to serve various real-life use case.

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1 Comments

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Category: General (43)

STATUS DETAILS
Declined
Ideas Administrator

We provide extensibility through Power Automate. 

4

Intermediate save and automated/ reminder email on incomplete survey

At this point, intermediate save is automatic. Having explicit "save" button with some user friendly message will convey the message to the end user that information submitted so far will be retained and rest of the survey can be submitted at later stage. Automatic reminder on incomplete survey. ...

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0 Comments

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Category: General (43)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

Planned for Wave 1 2021 release

3

The option to un-assign the Customer Service App access to all the users and proceed to stop with auto assigning Access

The option to un-assign the Customer Service App access to all the users and proceed to stop with auto assigning Access

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0 Comments

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Category: General (43)

STATUS DETAILS
New