File/attachment upload for External Receipient /Contact
File upload is available only for B2E scenario. Ability to upload file/attachment is a must for many business use cases for external / anonymous users.
Ability to navigate to the customer voice survey from the timeline entry on the related record
When a customer voice survey invitation is sent a timeline entry for the survey invitation is added to the related record. When we were using Forms Pro a user was able to click on the timeline entry and navigate to the survey. However, with Customer Voice we are no longer able to navigate to the ...
The anonymous response switch is automatically set to "yes" following any changes made in a Customer Voice survey
If a survey is generated in Customer Voice with anonymous answers set to "no," the survey will revert to "yes" as soon as any updates are made. This ultimately enables anonymous survey responses.
Unable to change the owner of a project/survey in Customer Voice
Dear team,
Hope you are doing well!
Please find my 2 ideas below for details, thanks!
(1) We know there was a limitation on the product that users cannot change the owner for a project. It will cause many issues that if the owner left the company or went...
Ability to capture the geo location of the respondent
In some business use cases it is important to the geo-location of the respondent to have better analytics on survey response. There should be an ability for respondent to block the location sharing or acknowledge the risk of location share to address privacy issue.
Alerts for custom score metrics
While the current design of Dynamics 365 does not support creating alerts for custom score satisfaction metrics, it is crucial for Microsoft to address this need and develop the functionality. This limitation represents a significant gap in the product's capabilities. It would be very benefici...
Change owner of Customer voice projects
Idea: As the created by user is the owner of project and surveys it should be changable at any time.
Reason:
If for any reason an account that create the projects and survey in CV has to be removed, the projects and historical data a well as current surveys in progress...
Allow Custom URL to mask Microsoft URL for the Customer Voice Form
Allow Custom URL to mask Microsoft URL for the Customer Voice Form so that it looks like the form is from the customer's site.
Survey section header information is not stored in Dataverse table
Currently most of the details for the Customer Voice surveys are available within the Dataverse, with the exception of the section headers. So we currently deploy surveys via Customer Voice, as well as consume the Customer Voice tables from within D365 to populate our Resco platform to allow surv...
Being able to retrieve Dataverse variables in Customer Voice using Customer Inisghts Journeys
When sending an email with a link to a survey within a journey, the email takes the parameters of the contact but the survey does not so all variables on the survey are under default value.
This should be changed so that the context of the contact is passed to the survey variables.
Administrator
Under development and targetted for Oct 2020 release wave