5

Attachments Service Items

I would like to suggest adding the possibility to attach documents to Service Items the same way you can for ordinary Items.

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
5

Workflow Templates for Service Documents

It is not possible to enable Workflows for Service Orders, Contracts or Credit Memos, our customers require these features.

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Category: Service Order Management (90)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion:  

https://experience.dynamics.com/ideas/idea/?ideaid=f6de704c-c59d-eb11-89ee-0003ff45ceff

Please add your valuable votes and comments - especially list of service documents: Service Orders, Contracts, Credit Memos to the suggestion above instead.

Sincerely,
Andrei Panko
PM, Microsoft
5

Attached a Dimension Value to Service Items to ensure Service Contract Lines data can be analysed

My client had 75 000 service contracts with a revenue stream of 42 different Service Items. In many cases do the Service Contracts have 12+ Service Contract Lines. First Problem The Service Module does not follow standard guidelines for making use of Gen Prod Posting Groups etc. The only postin...

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
5

Service Invoice

The Service Invoice need a brush up. The servicelines must bee groups on service Items. So the customer can se witch serviceline is on every Service Item. Need a function for a mail body as well.

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
5

Block Service Items for Service Documents

For working in service area it would be very helpful to block a service item such as an item for specific actions. Whenever a service item is blocked the user should not be able to a a service item so service documents e.g. in service quote, service order, service invoice, service cr. memo or ser...

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
5

A Service Item will be created automatically when a Service order is posted as shipped

Go to item list and create a new item using retail template (70075) -Service Item Group = “Desktop” as it is set with create service item = yes -Item Tracking Code = SNALL 2- Go to item journal and create a new line -Type Purchase; Item 70075; Location BLUE; Quantity 10; 3- Select I...

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
4

enhance search capability on service item page currently cannot search customer name

enhance search capability on service item page currently cannot search customer name

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
4

Service cost - currencies

If service costs are added to a document with a currency <> local currency it is not possible, to enter default unit prices for these foreign currenties, the standard only converts them with the current exchange rate.

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
4

Partial shipment of serialized items creates service items with no serial numbers

I have the following scenario with one of my clients. Item A * serial number /lot number tracked * Replenished through production * service item auto created at time of shipment. The scenario is the following: Sales order with one line of Item A Quantity 4. Production orde...

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0 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
4

Dashboard is empty for Service Role

With the Service Role Set, the Home Page is empty with no views. You have only access to the menus. When you open the Business Central Mobile app with the same Role, there are no tiles. Dynamics 365 Business Central Online Version

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1 Comments

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Category: Service Order Management (90)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for your feedback. We have made it available with Business Central 2020 release wave 2.  

Please refer to the following link for more information: https://docs.microsoft.com/dynamics365-release-plan/2020wave2/smb/dynamics365-business-central/easier-choose-right-role-center  

Andrei Panko
PM, Microsoft