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Service Contract doesn't use Item's General Product Posting Groups GLs

Katrina She on 7/13/2021 3:18:20 PM
When a Service Contract is setup, it will only post to the sales GL mapped in the Service Contract Account Group Code. The issue with posting to the single GL associated in the Service Contract Account Group is that when there is a Service Contract with multiple Service Items, each Service Item can be mapped to Items that have different General Product Posting Groups (which we know drives the P&L postings in BC). There is no granularity of the Items sold and consumed when everything is linked to the one sales GL used in the Service Contract Account Group.
Instead, the Service Contract postings should be driven based on the Item's General Product Posting Group so that it has consistency with the way Business Central drives postings for Sales and Purchase documents of Items.
Category: Service Order Management
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Needs Votes
Ideas Administrator

Business Central Team (administrator)

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team

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RE: Service Contract doesn't use Item's General Product Posting Groups GLs

Stefan Verwey on 3/6/2022 1:06:18 PM

This is a shortfall I had logged July 2021We had it corrected by a developer and all the Service Items post now to the correct Income Statement Account as per the base Inventory Item from where the Service Item stems from, based on the Item's Gen Prod Posting Groups and Gen Bus Posting Group settings.The normal differentiation required to post to the appropriate income account had been resolved in the Gen Posting Setup.The client had 80 000+ monthly service contracts with a spectrum of about 50 different services they offer to their clients.BC's SM module handles it like a charm.

Category: Service Order Management