2

SetSize for Panels

Hi,

Would be nice to have Set Individual Panel/Session Windows Size from Global option Set

Thanks

Venkatta

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
1

USD: Current sub-tab context/URL when we switch between the sub-tabs in USD

Hi, Within USD, under a session tab, if multiple sub-tabs are opened for e.g. contact, opportunity, search etc. If the user switch from one sub tab to another(i.e. from contact to opportunity), the ApplicationTabChange event has fired and it has access to variables which shows the current tab na...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
1

Open entity/hosted control if clicked from the same page in different tab in USD

I am suggesting a way to open entity in a different tab if user clicks on any lookup record or subgrid from same page. I know i can do this through windows navigation rule but for every page that has to be opened i will have to write a different navigation rule with different hosted controls and...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
1

ClientCaching Citrix Environment

Hi,

I noticed that the mechanism of clientcaching in USD is changed in version 4.1. Now there the caching part is in the roaming profile folder: %appdata%\Microsoft\USD. The extracted customizationfiles are located in the local profile folder: %localappdata%\Microsoft\UnifiedServi...

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Category: Unified Service Desk (20)

STATUS DETAILS
Under Review
1

Unified Service Desk - Include paging to retrieve USD entity data

Hi All,

Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client.  USD users who are using more than this limit facing discrepancy issue between CRM and USD.

It is good to include pag...

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Category: Unified Service Desk (20)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for the feedback. This is not common use case and so we are not planning to consider it at this point.

 

 

1

"VIsual Studio Code" templates for USD

Hi,

would be for developers have USD templates for "VIsual Studio Code"

Thanks

Venkatta

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
0

"Condition Explained" Column in Debugger

Hi

This is regarding the "Conditions" column in Debugger. When we are dealing with some complex conditions (some thing like checking with Dates, string functions etc in the conditions) it might be difficult to understand why the condition is failing. If we can place a new column over t...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
0

USD - Support for Chromium Extensions

Hello. I suggest that Microsoft release a USD version with support for installing Browser Extensions. In my company we are using the latest version of USD that uses the CefSharpBrowser which uses Chromium Engine. For us it would be extremely important to be able to install a Dynatrace extensio...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
0

User Setting Dropdown / Optionset

Available system options such as ResetDesktopCache should be available in the name field as an option set dropdown with add new option.

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
0

Connect USD Entity Searches w/ Parameterized Views/Saved Views

When defining a new entity search in addition to being able to paste fetch xml provide the ability to call a saved view. Having to download fetch xml and then edit for parameters and cut and paste into notepad is not optimal. A better way would be the ability to define parameters in the views ...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes