11

Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add ...

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1 Comments

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Category: General (10)

STATUS DETAILS
Planned
April 2020
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

10

Enable to Change the Status of a Work Order in Field Service to “Completed” by Using Remote Assist

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is...

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1 Comments

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Category: General (10)

STATUS DETAILS
Planned
April 2020
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

10

Information remains in the history of the Expert Chat. We would like to link the history (e.g. PDF or pictures) with a work order in Field Service.

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the history (e.g. PDF or pictures) with a work order in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add t...

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1 Comments

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Category: General (10)

STATUS DETAILS
Under Review
2

Annotation from Microsoft Teams during a call while running another app on the HoloLens

Hi Remote Assist team, I'd like to be able to have annotations during a video call while another HoloLens app is running on my HoloLens. Currently when I'm calling a client on Microsoft Teams from HoloLens, opening another app will deactivate the annotation function (also for the client on Mic...

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0 Comments

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Category: General (10)

STATUS DETAILS
Under Review
Ideas Administrator

Hi Yiwen,

Thank you for making the product suggestion! We will continue to monitor the idea and votes for consideration.

 

Best,
Sheri Turner

PM, Microsoft

1

Possibility to set numbers in augmented reality

Hi Remote Assist team. Besides arrows, which one can set, it would be very helpful to be able to set numbers as well. On the App / HoloLens or in teams. These can be referred to verbally or in writing in the conversation, a print screen or a video. Best regards, Adrian Scherrer

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1 Comments

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Category: General (10)

STATUS DETAILS
Needs Votes
0

Remote Assist between two Microsoft HoloLens 2 devices

The idea is actually simple and logical. It came from a workshop we had with a liquid gas transportation company. They have a large amount of ships transporting liquid gas. If there are issues with the engine, often the expert is the same engineer on another ship working in the engine room. It wo...

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0 Comments

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Category: General (10)

STATUS DETAILS
New
0

Addition of automatic voice translation function

It would be great if people who speak different languages could automatically translate conversations while using Remote Assist by using Azure cognitive service. It would be a powerful differentiator from other similar olutions like real ware + teams.

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0 Comments

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Category: General (10)

STATUS DETAILS
New
0

Virtual agent record name voice convertion inquiry

It would be nice to future feature the option for virtual agent inquiry from converted record voice name to text for easy inquiries retrievals. Not including the option of voice sound conversion to text, user may not easily text inquiry retrieve.

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0 Comments

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Category: General (10)

STATUS DETAILS
New
0

Virtual agent document content

It would be nice to potentially future the option to include virtual agent document and internal-external notes contents.

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0 Comments

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Category: General (10)

STATUS DETAILS
New
0

Join Teams Meetings

Join Teams meetings from Remote Assist

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0 Comments

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Category: General (10)

STATUS DETAILS
Completed
Ideas Administrator

As of the October 2019 release, you are able to join a Teams meeting directly from Dynamics 365 Remote Assist!