44

Screenshots

It is not possible to take high resolution screenshots in MS Teams from the desktop computer while communicating with the person who is using RA app

Read more...

0 Comments

Read more... 0 Comments

Category: General (57)

STATUS DETAILS
New
44

Zooming option during live video

Zooming option during live video session.

Read more...

1 Comments

Read more... 1 Comments

Category: General (57)

STATUS DETAILS
New
43

High Resolution Pictures when the internet connection is not sufficient for a good video

When the video quality is not good enough because of poor internet connection, there must be a possibility to make a snapshot with a high resolution. There are quite some Use Cases for it, here some examples: - Remote support (external/internal) without very strong internet access (>80% in PGGI) ...

Read more...

0 Comments

Read more... 0 Comments

Category: General (57)

STATUS DETAILS
New
40

High Resolution Videos when the internet connection is not sufficient for a good video

When the video quality is not good enough because of poor internet connection, there should be a possibility to make a snapshot with a high resolution. There are quite some Use Cases for it, here some examples: - Remote support (external/internal) without very strong internet access (>80% in PGG...

Read more...

0 Comments

Read more... 0 Comments

Category: General (57)

STATUS DETAILS
New
37

Ability to partially hide background during Remote Assist call to protect intellectual property rights

my client is asking whether a remote assist meetings can hide specific part of the background to protect intellectual property rights. For example, a machine that needs to be fixed can be visible but everything else in the back ground is covered, mosaiced or any other form so that participants ...

Read more...

1 Comments

Read more... 1 Comments

Category: General (57)

STATUS DETAILS
Needs Votes
30

RA chat functionality

In one time call scenario there is a chat button available on RA mobile phone, however when you enter the chat, the chat box is shown on full screen and video is not visible. Looks like parallel chatting and video sharing is not foreseen. There is also no option of switching between the two funct...

Read more...

0 Comments

Read more... 0 Comments

Category: General (57)

STATUS DETAILS
New
18

Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add ...

Read more...

1 Comments

Read more... 1 Comments

Category: General (57)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

18

Information remains in the history of the Expert Chat. We would like to link the history (e.g. PDF or pictures) with a work order in Field Service.

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the history (e.g. PDF or pictures) with a work order in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add t...

Read more...

1 Comments

Read more... 1 Comments

Category: General (57)

STATUS DETAILS
Under Review
15

Enable to Change the Status of a Work Order in Field Service to “Completed” by Using Remote Assist

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is...

Read more...

1 Comments

Read more... 1 Comments

Category: General (57)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

14

Ability to change thickness of annotation lines in Remote Assist

Some customers have to annotate on equipment with more detail and/or on small parts within their space. If they could change the thickness of the annotation lines, it would help them get more granular in exactly what wire (for example) the technician needs to focus on.

Read more...

0 Comments

Read more... 0 Comments

Category: General (57)

STATUS DETAILS
New