Zooming option during live video
Screenshots
It is not possible to take high resolution screenshots in MS Teams from the desktop computer while communicating with the person who is using RA app
High Resolution Pictures when the internet connection is not sufficient for a good video
When the video quality is not good enough because of poor internet connection, there must be a possibility to make a snapshot with a high resolution. There are quite some Use Cases for it, here some examples: - Remote support (external/internal) without very strong internet access (>80% in PGGI) ...
High Resolution Videos when the internet connection is not sufficient for a good video
When the video quality is not good enough because of poor internet connection, there should be a possibility to make a snapshot with a high resolution. There are quite some Use Cases for it, here some examples: - Remote support (external/internal) without very strong internet access (>80% in PGG...
Ability to partially hide background during Remote Assist call to protect intellectual property rights
my client is asking whether a remote assist meetings can hide specific part of the background to protect intellectual property rights. For example, a machine that needs to be fixed can be visible but everything else in the back ground is covered, mosaiced or any other form so that participants ...
RA chat functionality
In one time call scenario there is a chat button available on RA mobile phone, however when you enter the chat, the chat box is shown on full screen and video is not visible. Looks like parallel chatting and video sharing is not foreseen. There is also no option of switching between the two funct...
Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service
Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add ...
Information remains in the history of the Expert Chat. We would like to link the history (e.g. PDF or pictures) with a work order in Field Service.
Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the history (e.g. PDF or pictures) with a work order in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add t...
Enable to Change the Status of a Work Order in Field Service to “Completed” by Using Remote Assist
Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Ability to change thickness of annotation lines in Remote Assist
Some customers have to annotate on equipment with more detail and/or on small parts within their space. If they could change the thickness of the annotation lines, it would help them get more granular in exactly what wire (for example) the technician needs to focus on.
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.