15

Ability to partially hide background during Remote Assist call to protect intellectual property rights

my client is asking whether a remote assist meetings can hide specific part of the background to protect intellectual property rights. For example, a machine that needs to be fixed can be visible but everything else in the back ground is covered, mosaiced or any other form so that participants ...

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1 Comments

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Category: General (15)

STATUS DETAILS
New
12

Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add ...

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1 Comments

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Category: General (15)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

12

Information remains in the history of the Expert Chat. We would like to link the history (e.g. PDF or pictures) with a work order in Field Service.

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the history (e.g. PDF or pictures) with a work order in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add t...

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1 Comments

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Category: General (15)

STATUS DETAILS
Under Review
11

Enable to Change the Status of a Work Order in Field Service to “Completed” by Using Remote Assist

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is...

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1 Comments

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Category: General (15)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

5

Annotation from Microsoft Teams during a call while running another app on the HoloLens

Hi Remote Assist team, I'd like to be able to have annotations during a video call while another HoloLens app is running on my HoloLens. Currently when I'm calling a client on Microsoft Teams from HoloLens, opening another app will deactivate the annotation function (also for the client on Mic...

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0 Comments

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Category: General (15)

STATUS DETAILS
Under Review
Ideas Administrator

Hi Yiwen,

Thank you for making the product suggestion! We will continue to monitor the idea and votes for consideration.

 

Best,
Sheri Turner

PM, Microsoft

2

Teams Expert - selectively muting output

In Healthcare scenarios, where the HoloLens and Remote Assist is being used in surgery, several clients have asked for the ability to mute output TO the Remote Assist app, so the Teams Expert can converse with the nursing staff, for example, without distracting the surgeon from the in progress op...

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0 Comments

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Category: General (15)

STATUS DETAILS
New
2

Remote Assist Mobile - Allow Attending Teams Meetings, not just 1:N people calls

Please allow RA Mobile users to join Teams calls, as RA HoloLens users are able to do now.

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0 Comments

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Category: General (15)

STATUS DETAILS
New
2

Remote Assist between two Microsoft HoloLens 2 devices

The idea is actually simple and logical. It came from a workshop we had with a liquid gas transportation company. They have a large amount of ships transporting liquid gas. If there are issues with the engine, often the expert is the same engineer on another ship working in the engine room. It wo...

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0 Comments

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Category: General (15)

STATUS DETAILS
New
1

Company Logo

Good morning. My name is Alberto Lizarduy. I work in Fagor Arrasate (Spain), and I´d like to suggest the following idea: It could be great if we could work with this application with a corporate picture (or logo). This logo could appear both in the application and in the post-operation reports. ...

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0 Comments

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Category: General (15)

STATUS DETAILS
New
1

Remote Assist Compatiability for Macs

Having the remote assist option for MAC OS would be really helpful, especially as it pertains to our customers. Without the ability to annotate on MAC makes us much slower to adopt the platform.

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0 Comments

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Category: General (15)

STATUS DETAILS
New