19

Ability to partially hide background during Remote Assist call to protect intellectual property rights

my client is asking whether a remote assist meetings can hide specific part of the background to protect intellectual property rights. For example, a machine that needs to be fixed can be visible but everything else in the back ground is covered, mosaiced or any other form so that participants ...

Read more...

1 Comments

Read more... 1 Comments

Category: General (24)

STATUS DETAILS
New
13

Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add ...

Read more...

1 Comments

Read more... 1 Comments

Category: General (24)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

13

Information remains in the history of the Expert Chat. We would like to link the history (e.g. PDF or pictures) with a work order in Field Service.

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the history (e.g. PDF or pictures) with a work order in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add t...

Read more...

1 Comments

Read more... 1 Comments

Category: General (24)

STATUS DETAILS
Under Review
12

Enable to Change the Status of a Work Order in Field Service to “Completed” by Using Remote Assist

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is...

Read more...

1 Comments

Read more... 1 Comments

Category: General (24)

STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

6

Annotation from Microsoft Teams during a call while running another app on the HoloLens

Hi Remote Assist team, I'd like to be able to have annotations during a video call while another HoloLens app is running on my HoloLens. Currently when I'm calling a client on Microsoft Teams from HoloLens, opening another app will deactivate the annotation function (also for the client on Mic...

Read more...

0 Comments

Read more... 0 Comments

Category: General (24)

STATUS DETAILS
Under Review
Ideas Administrator

Hi Yiwen,

Thank you for making the product suggestion! We will continue to monitor the idea and votes for consideration.

 

Best,
Sheri Turner

PM, Microsoft

4

Moving the Editing Bar

In a call, one of the laptop users needed to see something that was blocked by the "Editing" bar (the bar you select to annotate the call). Since it's client side, it would be great to be able to move the bar e.g. from the top of the screen to the bottom of the screen

Read more...

0 Comments

Read more... 0 Comments

Category: General (24)

STATUS DETAILS
New
4

Possibility to set numbers in augmented reality

Hi Remote Assist team. Besides arrows, which one can set, it would be very helpful to be able to set numbers as well. On the App / HoloLens or in teams. These can be referred to verbally or in writing in the conversation, a print screen or a video. Best regards, Adrian Scherrer

Read more...

1 Comments

Read more... 1 Comments

Category: General (24)

STATUS DETAILS
Needs Votes
3

Teams Expert - selectively muting output

In Healthcare scenarios, where the HoloLens and Remote Assist is being used in surgery, several clients have asked for the ability to mute output TO the Remote Assist app, so the Teams Expert can converse with the nursing staff, for example, without distracting the surgeon from the in progress op...

Read more...

0 Comments

Read more... 0 Comments

Category: General (24)

STATUS DETAILS
New
2

Pen and Touch Support

On Windows 10 PC's that support pen or touch, RA annotations do not work as expected. When users try to annotate using pen or a finger, it is only detected as a non-moving blob at the initial point of contact. Ideally we would like to be able to draw lines, move objects, etc. with pen and touch.

Read more...

0 Comments

Read more... 0 Comments

Category: General (24)

STATUS DETAILS
Completed
Ideas Administrator

This was fixed in the February update. 

2

Remote Assist [Bar/QR]code scanning for Asset Management

As customers start using the Asset Capture capabilities of Remote Assist (https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/asset-capture-overview), it would be great to provide them an easier way to look up an Asset rather than scroll through a, potentially, very long list...

Read more...

0 Comments

Read more... 0 Comments

Category: General (24)

STATUS DETAILS
New