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Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Genki Nishitani on 2/4/2020 3:45:17 AM

Currently, there is not much information about integration of Remote Assist and Field Service. If the function to link the pictures shared in Remote assist with work orders in Field Service is available, please list the information on Microsoft Docs. If the function is unavailable, please add the function.

Category: General
STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Administrator on 2/11/2020 11:02:49 PM

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

Comments

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RE: Enable to Link the Pictures Shared in Remote Assist with Work Orders in Field Service

Ben Corn on 2/4/2020 4:59:20 PM

Hi Genki,

Here is a blog post related to the integration update in March 2019. Only available on HoloLens 1/2. https://community.dynamics.com/365/remoteassist/b/announcementsandsupport/posts/march-update-of-dynamics-365-remote-assist-includes-improvements-to-dynamics-365-for-field-service-integration

We will work on getting Microsoft Docs updated with this information.

Could you share if you're using HoloLens or Mobile? And how do you expect the notes to be linked to the work order? As Notes on the work order itself?

Thanks,
Ben
Product Manager, Remote Assist

Category: General