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Currently, there is not much information about integration of Remote Assist and Field Service. If the function to change the status of a work order in Field Service to “Completed” by using Remote Assist is available, please list the information on Microsoft Docs. If the function is unavailable, please add the function. [Actual Results] There is no information in Microsoft Docs. Even the information that the function is available or not. [Expected Results] We want to see an information about the function in Microsoft Docs. And the function will be available.
Category: General
STATUS DETAILS
Planned
2020 Release Wave 1
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

Comments

G

Hi Genki,

We are in the process of an upgrade in our documentation that will go into more detail on using Remote Assist and Field Service.

As Ben commented, for now our best documentation on this issue can be found here:

https://community.dynamics.com/365/remoteassist/b/announcementsandsupport/posts/march-update-of-dynamics-365-remote-assist-includes-improvements-to-dynamics-365-for-field-service-integration
Thank you
Jason

Category: General