searchAndOpenRecords queryParameters : allow us to search only on a certain type of entity.
Hello, The idea is to have the possibility to filter a certain type of entity when using the $search query parameter. Right now, our customers, when on the search page, have to click on the selectbox to do that. It would be awesome to have a parameter to do that. Example : i trigger the sear...
Get a list of available agents from OmniChanel in CRM
We would like to suggest that you develop an API call that would return the list of agents (and their status - available,) from omnichannel. Currently, there is an internal API call that omnichannel is using, but it is undocumented. URL for this internal API is xyz.omnichannelengagementhub.com/ag...
Provide mechanism to access the formContext
As stated in https://docs.microsoft.com/en-us/power-platform/important-changes-coming#some-client-apis-are-deprecated Xrm.Page is deprecated and the replacement in terms of forms is the formContext which can only be obtained using executioncontext.getFormContext() However the executionContext ...
CIF support for new Global support
Microsoft has enabled a new Global Search experience - https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave2/power-apps/new-improved-global-search-experience-model-driven-apps How can we use this experience when executing the global search using the renderSearchPage API in the C...
searchAndOpenRecords should work even if not the active provider
For CIF v2, searchAndOpenRecords allows for searching data within Dynamics. The method throws an error if you are running in a multiple channel provider setup and different channel provider is the active provider. I understand the reason for limiting this is because of other channel providers s...
Allow accessing Xrm.WebApi in Channel Integration Framework
It would be really cool to use Xrm.WebApi in Channel Integration Framework because the Crud-Methods in https://docs.microsoft.com/de-de/dynamics365/customer-service/channel-integration-framework/v2/reference/microsoft-ciframework-v2#crud-operations-apis are a joke compared to the possibilities i...
Provide API events in both directions
CIF API provides an event call clicktoact which is available to allow an event be sent from Dynamics page to the softphone provider. The primary use for this to make a phone call but it can be used to send any type of event from Dynamics to the softphone. This is helpful to do custom behaviors....
Ability to pin a session (non-closeable sessions)
Our softphone is built to have a always running version so you can change presence, see multiple interactions, and see numerous other settings. CIF v2 is built to only show the softphone on Sessions which were created by our softphone so if the agent closes all those sessions, they won't be able...