Allow accessing Xrm.WebApi in Channel Integration Framework
It would be really cool to use Xrm.WebApi in Channel Integration Framework because the Crud-Methods in https://docs.microsoft.com/de-de/dynamics365/customer-service/channel-integration-framework/v2/reference/microsoft-ciframework-v2#crud-operations-apis are a joke compared to the possibilities i...
Provide API events in both directions
CIF API provides an event call clicktoact which is available to allow an event be sent from Dynamics page to the softphone provider. The primary use for this to make a phone call but it can be used to send any type of event from Dynamics to the softphone. This is helpful to do custom behaviors....
Ability to cancel a notification programmatically
CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks ...
Ability to pin a session (non-closeable sessions)
Our softphone is built to have a always running version so you can change presence, see multiple interactions, and see numerous other settings. CIF v2 is built to only show the softphone on Sessions which were created by our softphone so if the agent closes all those sessions, they won't be able...