CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks up the call using a handset or using the pickup button in the softphone we provide. There should be a way to cancel the notification via the API in the situation which an interaction is connected without click the accept or reject in the notification.
Needs Votes