searchAndOpenRecords should work even if not the active provider
For CIF v2, searchAndOpenRecords allows for searching data within Dynamics. The method throws an error if you are running in a multiple channel provider setup and different channel provider is the active provider. I understand the reason for limiting this is because of other channel providers s...
Provide Microsoft.CIFramework as npm package
It would be really more handy and state of the art to provide the Microsoft.CIFramework Javascript library as a npm library instead of dynamically loading it through a query parameter in you're Channel Integration Framework application. Then you could also use imports instead of defining global o...
Provide typings for Channel Integration Framework Microsoft.CIFramework
It would be really good if you could provide typings for Microsoft.CIFramework to make it usable in Typescript applications.
Provide better API for Microsoft.CIFramework
The Microsoft.CIFramework API kind of sucks because it often accepts or returns strings that are actually JSON Objects but need to be stringified or parsed for some reasons. It would be really good to return and accept the json objects directly and not wrap or unwrap them in strings
Allow accessing Xrm.WebApi in Channel Integration Framework
It would be really cool to use Xrm.WebApi in Channel Integration Framework because the Crud-Methods in https://docs.microsoft.com/de-de/dynamics365/customer-service/channel-integration-framework/v2/reference/microsoft-ciframework-v2#crud-operations-apis are a joke compared to the possibilities i...
Provide API events in both directions
CIF API provides an event call clicktoact which is available to allow an event be sent from Dynamics page to the softphone provider. The primary use for this to make a phone call but it can be used to send any type of event from Dynamics to the softphone. This is helpful to do custom behaviors....
Ability to cancel a notification programmatically
CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks ...
Ability to pin a session (non-closeable sessions)
Our softphone is built to have a always running version so you can change presence, see multiple interactions, and see numerous other settings. CIF v2 is built to only show the softphone on Sessions which were created by our softphone so if the agent closes all those sessions, they won't be able...
Make CIF v 2.0 available without OmniChannel burden
It looks like you have to install the heavy OmniChannel solutions with an expensive Channel license that we do not need; before you are capable of using CIF V 2.0 on a custom build channel. Why is that?
Let Channel Integration Framework support Internet Explorer.
[actual result] Customers would like to use Live Assist chat function on IE, but since CIF does not support IE, they cannot use it after transitioning to UCI. [expected result] To use Live Assist's chat function on IE, please make CIF compatible with IE. This will have a huge impact on users who...