21

Case Origin Logic in Quick Create Case Form

Improvement Suggestion for Case Origin Logic in Quick Create Case Form


When creating a new case from an active conversation using the +New Case button, I am directed to the Quick Create Case form. In this form, certain fie...

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Category: Channel Integration Framework (23)

STATUS DETAILS
New
12

Session Restore feature in Customer Service Workspace App is not Reloading the Newly Created Sessions/Tabs

More details can be checked in Support Ticket: 2501300040008869


Issue Statement:

====================

Users have enabled a new session feature that reloads screens that were open when th...

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Category: Channel Integration Framework (23)

STATUS DETAILS
New
1

Adição de uma caixa para seleção - Criação de cards no planner

Durante a automação para criar um “Card” automaticamente no “Planner”, usando o Power Automate, o “CheckBox” de mostrar no cartão para os links de referência está vindo como padrão ativado. Eu não tenho a opção de criar o card com essa caixa desativada. Abri um suporte com a Microsoft para ver...

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Category: Channel Integration Framework (23)

STATUS DETAILS
New
1

Vulnerabilities identified in Dynamics CRM components

Security vulnerabilities identified by Security assessment team as mentioned below:

 

Application is found to be using many dependencies / components which has multiple vulnerabilities reported on public platform.

jquery 2.1.1

knockout 3.4.0

 

Security hig...

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Category: Channel Integration Framework (23)

STATUS DETAILS
Needs Votes
1

CIF telemetry enhancement for throwing meaningful error details rather than empty object.

End user does not see any error on UI whenever any CIF method like retrieveRecord fails to fulfil. See an empty object("{"value”:{}}”). in error object. This inhibits ability to fix it.

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Category: Channel Integration Framework (23)

STATUS DETAILS
Under Review
15

Multiple provider in the same session

Currently Omnichannel only support multiple provider on app, not on the same session. Please help to develop this request to allow multiple provider on 1 session.

The scenario is: When client chat with agent => route to Omnichannel => agent perform outbound call to client on Chat session...

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Category: Channel Integration Framework (23)

STATUS DETAILS
Under Review
2

Get a list of available agents from OmniChanel in CRM

We would like to suggest that you develop an API call that would return the list of agents (and their status - available,) from omnichannel. Currently, there is an internal API call that omnichannel is using, but it is undocumented. URL for this internal API is xyz.omnichannelengagementhub.com/ag...

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Category: Channel Integration Framework (23)

STATUS DETAILS
Needs Votes
2

Provide mechanism to access the formContext

As stated in https://docs.microsoft.com/en-us/power-platform/important-changes-coming#some-client-apis-are-deprecated Xrm.Page is deprecated and the replacement in terms of forms is the formContext which can only be obtained using executioncontext.getFormContext() However the executionContext ...

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Category: Channel Integration Framework (23)

STATUS DETAILS
Needs Votes
3

Entity information from ClickToAct events in List views

It would be very helpful to get entity information (id and type) from a ClickToAct event when the user clicks on a Phone Number in any list view, like we do in entity views.

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Category: Channel Integration Framework (23)

STATUS DETAILS
Needs Votes
2

CIF support for new Global support

Microsoft has enabled a new Global Search experience - https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave2/power-apps/new-improved-global-search-experience-model-driven-apps How can we use this experience when executing the global search using the renderSearchPage API in the C...

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Category: Channel Integration Framework (23)

STATUS DETAILS
Under Review