Customer Parameters removed from Channel Provider


We noticed the Custom Parameters was removed from the Channel Provider in V2.  We were using this to create a pointer from the Channel provider to our own custom integration settings stored within Dynamics.  With this gone, we need an easy way to know which channel provider an agent ...

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STATUS DETAILS
New

Ability to pin a session (non-closeable sessions)


Our softphone is built to have a always running version so you can change presence, see multiple interactions, and see numerous other settings. CIF v2 is built to only show the softphone on Sessions which were created by our softphone so if the agent closes all those sessions, they won't be able...

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Category: Channel Integration Framework (14)

STATUS DETAILS
Needs Votes

Ability to cancel a notification programmatically


CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks ...

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Category: Channel Integration Framework (14)

STATUS DETAILS
Needs Votes

Provide API events in both directions


CIF API provides an event call clicktoact which is available to allow an event be sent from Dynamics page to the softphone provider. The primary use for this to make a phone call but it can be used to send any type of event from Dynamics to the softphone. This is helpful to do custom behaviors....

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Category: Channel Integration Framework (14)

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Needs Votes

searchAndOpenRecords should work even if not the active provider


For CIF v2, searchAndOpenRecords allows for searching data within Dynamics. The method throws an error if you are running in a multiple channel provider setup and different channel provider is the active provider. I understand the reason for limiting this is because of other channel providers s...

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Category: Channel Integration Framework (14)

STATUS DETAILS
Needs Votes