4

Make CIF v 2.0 available without OmniChannel burden

It looks like you have to install the heavy OmniChannel solutions with an expensive Channel license that we do not need; before you are capable of using CIF V 2.0 on a custom build channel. Why is that?

Read more...

1 Comments

Read more... 1 Comments

Category: Channel Integration Framework (18)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for the feedback!

Channel Integration Framework v2.0 works with all multi-session apps in Dynamics. With 2020 Wave 2, we've released Customer Service Workspace, a multi-session application that works for Customer Service.  This app is supported by Channel Integration Framework v2.0 and does not carry the burden of an Omnichannel license.

You can see supported apps for CIF v2.0 here:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/choose-between-versions#channel-integration-framework-version-20

And more information for Customer Service Workspace can be found here:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/app-profile-manager
 
4

Enhance getEntityMetadata to return specific attributes only

When an onclicktoact event is received (with entityId and entityLogicalName) I'd like to retrieve the PrimaryNameAttribute of the entityLogicalName (let's say contact) so that I can use the PrimaryNameAttribute (fullname) and retrieve this field additionally (regular retrieveRecord API call). I ...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (18)

STATUS DETAILS
Completed