Microsoft Dynamics 365
How can we improve Dynamics 365 ?
Suggest a new Idea
Search for existing ideas
Let Channel Integration Framework support Internet Explorer.
Customers would like to use Live Assist chat function on IE, but since CIF does not support IE, they cannot use it after transitioning to UCI.
To use Live Assist's chat function on IE, please make CIF compatible with IE.
This will have a huge impact on users who...
Channel Integration Framework (17)
With the recently released version of Edge (based on Chromium), the team is now focusing on delivering the latest experiences on the most modern browsers.
Recently, we announced deprecation of support for IE11 across a number of products, including Dynamics 365 and Power Platform. You can learn more about the timelines for IE11 support deprecation here: Important changes (deprecations) coming in Power Apps, Power Automate and customer engagement apps - Power Platform | Microsoft Docs
Channel Integration Framework is a subset of the overall Dynamics 365 and Power Platform family of products, and will not be able to support IE.
Provide Microsoft.CIFramework as npm package
Then you could also use imports instead of defining global o...
Provide typings for Channel Integration Framework Microsoft.CIFramework
It would be really good if you could provide typings for Microsoft.CIFramework to make it usable in Typescript applications.
Make CIF v 2.0 available without OmniChannel burden
It looks like you have to install the heavy OmniChannel solutions with an expensive Channel license that we do not need; before you are capable of using CIF V 2.0 on a custom build channel. Why is that?
Enhance getEntityMetadata to return specific attributes only
When an onclicktoact event is received (with entityId and entityLogicalName) I'd like to retrieve the PrimaryNameAttribute of the entityLogicalName (let's say contact) so that I can use the PrimaryNameAttribute (fullname) and retrieve this field additionally (regular retrieveRecord API call).
The getEntityMetadata function now accepts an array of attributes which can be used to filter down the data you receive.
Thank you for your idea submission!
Need a way to import the CIF solution from a zip package
I had installed CIF, now, I want to add a channel provider, but is that the only way to add channel provider from CIF page by click `+New` and fill the widget info manual?
Can I import the CIF solution from a zip package just like importing a solution?
Entity information from ClickToAct events in List views
It would be very helpful to get entity information (id and type) from a ClickToAct event when the user clicks on a Phone Number in any list view, like we do in entity views.
Provide better API for Microsoft.CIFramework
The Microsoft.CIFramework API kind of sucks because it often accepts or returns strings that are actually JSON Objects but need to be stringified or parsed for some reasons.
It would be really good to return and accept the json objects directly and not wrap or unwrap them in strings
Ability to cancel a notification programmatically
CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks ...
searchAndOpenRecords queryParameters : allow us to search only on a certain type of entity.
The idea is to have the possibility to filter a certain type of entity when using the $search query parameter.
Right now, our customers, when on the search page, have to click on the selectbox to do that.
It would be awesome to have a parameter to do that.
Example : i trigger the sear...