8

Let Channel Integration Framework support Internet Explorer.

[actual result] Customers would like to use Live Assist chat function on IE, but since CIF does not support IE, they cannot use it after transitioning to UCI. [expected result] To use Live Assist's chat function on IE, please make CIF compatible with IE. This will have a huge impact on users who...

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Category: Channel Integration Framework (6)

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Needs Votes
4

Integrate FindTime tool with Dynamics 365

Can we integrate FindTime tool which is available for outlook now with dynamics 365. so that we can schedule meetings customer directly from CRM.

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Category: Channel Integration Framework (6)

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Needs Votes
3

Enhance getEntityMetadata to return specific attributes only

When an onclicktoact event is received (with entityId and entityLogicalName) I'd like to retrieve the PrimaryNameAttribute of the entityLogicalName (let's say contact) so that I can use the PrimaryNameAttribute (fullname) and retrieve this field additionally (regular retrieveRecord API call). I ...

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Category: Channel Integration Framework (6)

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Needs Votes
2

Need a way to import the CIF solution from a zip package

I had installed CIF, now, I want to add a channel provider, but is that the only way to add channel provider from CIF page by click `+New` and fill the widget info manual? Can I import the CIF solution from a zip package just like importing a solution? Thanks

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Category: Channel Integration Framework (6)

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2

searchAndOpenRecords queryParameters : allow us to search only on a certain type of entity.

Hello, The idea is to have the possibility to filter a certain type of entity when using the $search query parameter. Right now, our customers, when on the search page, have to click on the selectbox to do that. It would be awesome to have a parameter to do that. Example : i trigger the sear...

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Category: Channel Integration Framework (6)

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0

Make CIF v 2.0 available without OmniChannel burden

It looks like you have to install the heavy OmniChannel solutions with an expensive Channel license that we do not need; before you are capable of using CIF V 2.0 on a custom build channel. Why is that?

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Category: Channel Integration Framework (6)

STATUS DETAILS
Needs Votes