Confirm availability for critical stock items
In case of sales orders and at the time a new order line is added, I want to be able to confirm that there is enough stock from a specific item so I can ensure that this customer order could be fulfilled. currently this check doesn't happen until later i.e. during pickup or shipping. It would ...
Refactor 'Customer on account' module
Currently, the 'Customer on account' module in the eCommerce checkout is not meeting the client requirements and leads to a clunky user experience.
Problems with current state:
- It is possible to change the amount (the majority of clients is requesting 'all or nothi...
STATUS DETAILSNew
Re-ordering from order history and order templates when using e-commerce B2B catalogs
When we enable the feature to use B2B catalogs in Retail and commerce module ("Enable use of multiple catalogs on retails channels.") then, re-ordering from order history and from order template stop working.
Since most B2B customers are usually buying the same products ...
Info codes in call center sales orders and sales quotations
Info codes has been a part of Retail and Commerce since the LS Retail days. However, this has only been a part of the POS, and not HQ. Some Info codes are now implemented as reason codes in the Call center functionality, but that is not sufficient. Its about time that there is one place to regist...
Thanks for the idea. This is not currently aligned with our product roadmap so we are are marking it as Declined.
Allow Omni-Channel Auto Charges to be created for modes of delivery and item combinations
Microsoft recently extended auto charge functionality for MPOS. The standard accounts receivable auto charges allows users to add charges to customers based on either mode of delivery or by items. However it does not allow you to filter both at the same time. I am not allowed to add charges to...
Thanks for the idea. This is aligned to our roadmap but it is not planned for the next 12 months so we are marking the idea as declined. (Please read it as Postponed).
Allow to cancel customer order lines from the mPOS
When you do a pick up in store customer order, it is possible to reject order lines if they can't be fulfilled at the store. It would also be a useful configuration to be able to reject and cancel these order lines automatically if they won't be fulfilled at all. In practice this would be usef...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Lead time for Modes of Delivery in Store commerce POS
While creating order in Store commerce POS, for Ship All Products method, we need to select a mode of delivery.
But all modes of deliveries start date is always from today.
For some deliveries, like Standard delivery we only ship from today+3 days onwards, or for Saturda...
Retail sales order lines created via online stores for Product variants should show the product variant name
Sales orders raised via online stores have the SalesLine Text field populated with the Product master description rather than the variant product description. The user should see the variant product description to identify different product variants involved in the transaction.
ATP/CTP available at POS for the basket
When a customer order is created it is very common to want to be able to calculate the earliest possible delivery time, using ATP or CTP. This is not available for POS, meaning the sales rep is not able to provide a calculated delivery time to the customer upon selling. Please add capability to ...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Unable to return money for products which have not been picked up
This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...
In 2021 there will be capabilities allowing users to edit partially fulfilled orders. When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines. This action results in a lowering of the order total. When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS. Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date. Thank you - Holly Haines, Principal Program Manager.
Administrator
This idea is now completed. With 10.0.37, the order templates and order history completely support the B2B catalogs.