Re-ordering from order history and order templates when using e-commerce B2B catalogs
When we enable the feature to use B2B catalogs in Retail and commerce module ("Enable use of multiple catalogs on retails channels.") then, re-ordering from order history and from order template stop working.
Since most B2B customers are usually buying the same products ...
Info codes in call center sales orders and sales quotations
Info codes has been a part of Retail and Commerce since the LS Retail days. However, this has only been a part of the POS, and not HQ. Some Info codes are now implemented as reason codes in the Call center functionality, but that is not sufficient. Its about time that there is one place to regist...
Thanks for the idea. This is not currently aligned with our product roadmap so we are are marking it as Declined.
Allow Omni-Channel Auto Charges to be created for modes of delivery and item combinations
Microsoft recently extended auto charge functionality for MPOS. The standard accounts receivable auto charges allows users to add charges to customers based on either mode of delivery or by items. However it does not allow you to filter both at the same time. I am not allowed to add charges to...
Thanks for the idea. This is aligned to our roadmap but it is not planned for the next 12 months so we are marking the idea as declined. (Please read it as Postponed).
Allow to cancel customer order lines from the mPOS
When you do a pick up in store customer order, it is possible to reject order lines if they can't be fulfilled at the store. It would also be a useful configuration to be able to reject and cancel these order lines automatically if they won't be fulfilled at all. In practice this would be usef...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Add order error details message in RetailTransactionsAuditable data entity
We use the Commerce (CSU) OData API to send orders from a home-made website in D365. Sometimes, the "Checkout" API request ends with success (HTTP 200) but the order is not created because of some advanced checks (for example: the product can not be sold in a specific country).
To detect...
Unable to return money for products which have not been picked up
This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...
In 2021 there will be capabilities allowing users to edit partially fulfilled orders. When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines. This action results in a lowering of the order total. When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS. Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date. Thank you - Holly Haines, Principal Program Manager.
Ability to define the display order of the modes of delivery that are displayed on D365 ecommerce
The customer cannot order the modes of delivery in the online store on and on ecommerce according to the assigned number, since it is assigned from lowest to highest.
1 should be listed, then 10, then 11. If this form would keep as such, then the order on the web should be correct...
Thanks for the idea. We are reviewing this internally and will update the idea accordingly.
Customer Order Error should be shown before the payment is captured
When the customer order is to captured during pickup and the payment is processed (cash, card etc). During the payment processing, the inventory is checked and the customer order error comes up with an error incase the customer order is not rightly processed in the warehouse or the stock is no...
Thanks for the idea. This has been marked as "Needs votes".
B2B ecommerce - ability to choose shipping date at the time of order checkout
We would like to have one functionality in the B2B e-commerce website at order checkout, where the customer can choose the requested ship date. This field value should be mapped to the D365FO Sales order header field – requested shipping date. Currently, it is by default mapped to the order cr...
Thanks for this idea. This is planned for 2024 Wave 1 with 10.0.40 monthly update
Limit delivery address country options for e-commerce sites
Problem statement: When a customer visiting an e-commerce site attempts to checkout, they are prompted to enter their delivery address. The country/region picker on the site, displays all country/regions configured in Dynamics 365 HQ. However, e-commerce sites often have restrictions as to where ...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Administrator
This idea is now completed. With 10.0.37, the order templates and order history completely support the B2B catalogs.