Microsoft Dynamics 365
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How-To transver to OmniChanel HUB
Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat
Add support for adaptive cards so that information could be provided to the customer in a formatted way like an itinerary. https://adaptivecards.io/
Hi Kevin, Thank you for your feedback.
This is a great suggestion! This is under consideration for our roadmap.
Integrate with Dynamics Portals Authentication
If we authenticate, we can get information from other systems via flow and display them in chat.
Ability to rename the agent
There doesn't appear to be a way to rename a virtual agent as of right now.
Its critical that we have access to create and integrate adaptive cards to this bot platform.
Thank you for your feedback!
This is a great suggestion! We are considering this for our roadmap. Stay tuned.
Multi language Support
Make Spanish and other languages available.
Ability to initiate phone calls
Would be great to have a seamless capability to integrate with omni-channel engagement hub for CTI integrations with various phone systems
Ability to extract chat history
Would be great to extract chat history and integrate with CRM contacts in an authenticated scenario
This ties into needing a Portal Authentication and auto-linking a contact with chat session