3

How-To transver to OmniChanel HUB

Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat

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Category: General (6)

STATUS DETAILS
New
2

Integrate with Dynamics Portals Authentication

If we authenticate, we can get information from other systems via flow and display them in chat.

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Category: General (6)

STATUS DETAILS
New
1

Ability to initiate phone calls

Would be great to have a seamless capability to integrate with omni-channel engagement hub for CTI integrations with various phone systems

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Category: General (6)

STATUS DETAILS
New
0

Multi language Support

Make Spanish and other languages available.

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Category: General (6)

STATUS DETAILS
New
0

Ability to rename the agent

There doesn't appear to be a way to rename a virtual agent as of right now.

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Category: General (6)

STATUS DETAILS
New
0

Ability to extract chat history

Would be great to extract chat history and integrate with CRM contacts in an authenticated scenario This ties into needing a Portal Authentication and auto-linking a contact with chat session

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Category: General (6)

STATUS DETAILS
New