4

Adaptive Cards

Add support for adaptive cards so that information could be provided to the customer in a formatted way like an itinerary. https://adaptivecards.io/

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thank you for the suggestion. This is under discussion and has been moved over to our new page for Power Virtual Agents ideas here:

https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Adaptive-Cards/idi-p/399095#M28373

4

How-To transver to OmniChanel HUB

Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat

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1 Comments

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Category: General (9)

STATUS DETAILS
Completed
Ideas Administrator

Happy to let you know that we have released the ability to transfer to Omni channel hub. You can get more information here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

4

Integrate with Dynamics Portals Authentication

If we authenticate, we can get information from other systems via flow and display them in chat.

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

We have this suggestion here and I have included reference to your post as well. 

https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Configure-and-publish-Bots-with-Portals/idi-p/399078

3

Ability to rename the agent

There doesn't appear to be a way to rename a virtual agent as of right now.

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2 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thank you for the suggestion. The idea has been moved to our new Power Virtual Agents Ideas page here: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Ability-to-rename-the-agent/idi-p/399108#M28375

1

Adaptive Cards

Its critical that we have access to create and integrate adaptive cards to this bot platform.

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thank you for the suggestion. This is under discussion and has been moved over to our new page for Power Virtual Agents ideas here:

https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Adaptive-Cards/idi-p/399095#M28373

 

1

Multi language Support

Make Spanish and other languages available.

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thank you for the suggestion. This has been moved over to our new Power Virtual Agents Idea page here: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Multi-language-Support/idi-p/399114#M28376

1

Ability to initiate phone calls

Would be great to have a seamless capability to integrate with omni-channel engagement hub for CTI integrations with various phone systems

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1 Comments

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Category: General (9)

STATUS DETAILS
Completed
Ideas Administrator

Happy to let you know that we have released integration with Omni Channel hub recently. You can read more about it here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel . Try it out and let us know your feedback at aka.ms/PowerVirtualAgentsForum. 

0

Edit Trigger Phrases

We can't use this tool as it, because of the inability to add colloquial greetings. It just responds "Sorry, I am not able to find a related topic. Can you rephrase and try again?" ... It also doesn't reply with something like "Sorry, I am not able to find a related topic, do you need assistan...

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thank you for your suggestion. Your suggestion has been moved to our new Power Virtual Agents Ideas here: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Edit-Trigger-Phrases/idi-p/399121#M28377

0

Ability to extract chat history

Would be great to extract chat history and integrate with CRM contacts in an authenticated scenario This ties into needing a Portal Authentication and auto-linking a contact with chat session

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0 Comments

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Category: General (9)

STATUS DETAILS
New
Ideas Administrator

Thanks for the suggestion. This has been moved over to our new Power Virtual Agents Ideas here:

https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Ability-to-extract-chat-history/idi-p/399085#M28372