38

MMS Multimedia Message Service

Hello,

Is there a plan to enable Multimedia Message Service on Dynamics Platform.

It would be usefull in Dynamics Marketing part of a Customer Journey but also more on a 1-1 message sent from any Business Application of Customer Engagement.


Thank you


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3 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you feedback. Since this is something we've been hearing a lot lately, we will look into how we can fit it in our roadmap.

Sincerely,
Georgios Alexanadros Balafoutis

6

SMS Dynamically send from profile data and capture responses

The ability to send an SMS dynamically from the number associated to the contacts account without having to create multiple templates and segments/attribution tiles within a journey.

SMS responses to be received and captured in D365 contact record so that 1-1 responses can be applied vi...

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1 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Planned
2023 Release Wave 1
Ideas Administrator

This is already our roadmap as we have some early feedback for use cases it is required.

Thanks,
Georgios


5

Real Time Marketing - SMS - Support or Add MMS Functionality

Please add support for us to send MMS and not just SMS. MMS will allow us to include links and images in our text messages.

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes
Ideas Administrator
Hi Stephani,

We will be supporting MMS through our custom/additional channels concept which will be released this year.

Thanks,
Georgios
4

Send Blackouts - Allow configuring of time to prevent SMS or Mobile Push

Allow us to set timeframes/periods in which our D365 Marketing platform will not send outgoing messages, specifically real time marketing and SMS. This feature would prevent subscribers from receiving messages during inappropriate or inopportune times, like when they may be sleeping for instan...

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
New
4

Real Time Marketing - SMS - Add Inbound SMS / Keyword Replies to Contact Timeline

Love that you can see outbound SMS in the Contact Timeline for Real Time Marketing.


Can you also display inbound SMS, like keyword replies, to the Contact Timeline?

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Stephani,

This is an interesting idea that we already have some early feedback and requests for. We will possibly consider it for our roadmap down the road, along with the ability to manually reply from there as well.

Thanks,
Georgios

3

Customisable domain for SMS short links

With spam text messages becoming increasingly prevalent, it'd be great if we're able to setup a custom domain to use for the automatic SMS short linking so the link is considered more trustworthy by our message recipients.


Could also be useful in shortening the out of the box ...

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1 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes
Ideas Administrator
Hi Ethan,

We'll be looking into how SMS short link domains can be customized as indeed security and brand are of importance here.

Thanks,
Georgios
3

Real Time Marketing - SMS - Integrate SMS with Payment Gateway

We have many use cases where we want to accept payments or donations via SMS.


Can you allow integration between a payment gateway and SMS in D365 Marketing? Ideally, this integration would be easy to configure, like SMS is for real time marketing today.


For e...

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks Stephani. We will consider this for the roadmap as we get more feedback and relevant requests.

Georgios

3

Real Time Marketing - SMS - Standard Trigger to Listen for Inbound SMS

The new keyword feature is amazing! But it only allows a contact to respond to a keyword if directly from the sent message.


We would like a standard trigger that listens for any inbound SMS. Then rather than only being able to respond to a specific message one time, a contact ...

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Planned
2022 Release Wave 2
Ideas Administrator

Hi Stephani,

This is already in the roadmap as it has many use cases indeed. 

Thanks,
Georgios

2

Real Time Marketing - SMS - Add Option to Use Entered URL and Not Trackable URL

The real time email editor allows us to select whether each link is trackable or not.


When we add a URL to a Real Time SMS, it automatically changes the URL that gets sent to a trackable URL - even if we have do not track in the compliance center and send to numbers who have o...

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0 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
New
2

Setting up a new text messaging provider for Twilio is missing the option to add a "Messaging Service SID"

The addition of the service SID will allow for Twilio to manage bulk messaging at scale so they can route messages through one or more Sender Pools - Messaging Services come with 

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1 Comments

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Category: Mobile (SMS and Push) (19)

STATUS DETAILS
Needs Votes