MMS Multimedia Message Service
Hello,
Is there a plan to enable Multimedia Message Service on Dynamics Platform.
It would be usefull in Dynamics Marketing part of a Customer Journey but also more on a 1-1 message sent from any Business Application of Customer Engagement.
Thank you
Providing link insights in Real Time Marketing when sending SMS
Hi,
It will be great if the real time marketing can provide the link insights(clic through rate for example) for SMS, even the optout insights when customers reply STOP.
About In-App Push Notifications for Customer Insight Journeys
Customer Insight Journeys does not support in-app notifications, although it does have push notifications at the device level. However, Salesforce offers an in-app background push feature, which could be added to further improve customer convenience.
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Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.
Sincerely, PM, Microsoft |
Real Time Marketing - SMS - Option for Deduplication on Text Messages
By default, D365 Marketing will only send 1 email to 1 email address - even if there are multiple Contacts in the Journey with the same email. I believe this is called Deduplication - and there is even a setting to override it.
Today in Real Time Marketing, SMS is not dedupli...
I want to configure push notifications in the Dynamics 365 Customer Insights app to send notifications to iOS using FCM.
The documentation for setting up push notifications in the Dynamics 365 Customer Insights app states that iOS uses APNs and Android uses FCM. However, I want to send notifications to iOS using FCM as well. I believe adding these features would improve user convenience.
https://learn.micr...
Thank you for your feedback.
We are going to review this idea for possible implementation.
Sincerely, PM, Microsoft
Real Time Marketing - SMS - Add Inline Condition Feature
Please add the ability to create and use inline conditional content in SMS messages like we can do in email.
For example, if the condition is met - a specific word or phrase in the SMS is replaced with correct version needed.
Open deep links without https from Marketing Push Notification in the mobile app
Deep links to mobile app screens work fine when we type the url in browser.
It automatically opens the corresponding screen in the mobile app.
For example if we have an app with bundle id com.sampleapp
Let's say we have implemented the following deep links :
Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future. Sincerely, Will Genge, PM, Microsoft
Ability to check the list of failed devices when push notification attempts fail a certain number of times
Currently, if you send a push notification from Dynamics 365 Customer Insights and the attempt fails, you can only check it from Analytics.
If a customer deletes an app or something and a certain number of attempts fail, it would be useful to be able to check the list in the C...
Real Time Marketing - SMS - Add Inbound SMS / Keyword Replies to Contact Timeline
Love that you can see outbound SMS in the Contact Timeline for Real Time Marketing.
Can you also display inbound SMS, like keyword replies, to the Contact Timeline?
Hi Stephani,
This is an interesting idea that we already have some early feedback and requests for. We will possibly consider it for our roadmap down the road, along with the ability to manually reply from there as well.
Thanks,
Georgios
Real Time Marketing - SMS - Add Dynamic List Feature
Please add the ability to create and display dynamic, filtered lists to SMS like we can do for email in Real Time Marketing.
For example - I want to send an SMS that lists the new events available for participation. Those events will each have a link to sign up.
Administrator
Thank you feedback. Since this is something we've been hearing a lot lately, we will look into how we can fit it in our roadmap.
Sincerely,
Georgios Alexanadros Balafoutis