Workorder completed time record actual completed on time
If a workorder is completed ahead of scheduled end time the system reverts back to store the scheduled end time in the msdyn_completedon field. This is really not a new idea but a request to fix a bug. If you want to store the originally scheduled end time then store ...
Do not update Work Order 'System Status' when the sub-status is changed and System Status is not different
The current system behaviour is that when a Work Order Sub-status is updated on a Work Order, the System Status value is updated even if it is not different to the existing value.
This causes multiple triggers of Processes and Fl...
Adding Incident type to work order takes time to copy data
When a work order is created, incident items such as products, services, and service tasks are copied to the order using the "Field Service - Copy Incident Items to Work Order" (LongJobs_CopyIncidentItemsToWorkOrder (number 464)) system job.
The documentation says that the system task is...
Word Template to use Product Name Language Translations
Word Templates created for Work Orders are used to create documents to send to end users a Work Document.
When this template includes Work Order Products and Work Order Services, these have Product Names included. The Product Names have Translations loaded in the different la...
Write-In Products
When using the "WRITE-IN" feature of adding products to an opportunity, then converting the opportunity to a WORK ORDER, none of the WRITE-IN products appear on the work order, only "price list" items appear. We regularly add items "on the fly" to opportun...
Log the Auto Number trace to the Plugin Logs
Move Field Service Section Headers Below the Section Separator Line
Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...
Dynamics 365 Field service Service work orders Cancelations by reason codes enforcement
Wish there is a future option to easily visualized service work orders by cancelation reason codes. Not featuring reason codes for cancelled service orders, we may potentially track cancelled service orders by reason code outside the system.
Dynamics 365 Field Service option to integrate with legal entity fixed assets
Future featuring option to integrate with legal entity fixed assets records (e.g. Maquiladora) maybe optimum, in addition to supply chain or asset management customers. Not featuring integration with legal entity fixed assets, user may potentially not easily track and document fixed asset or fix...
Accessing Work Orders easily in custom workspace
Currently, having a list of work orders in a custom workspace does not allow you to open right into a specific order. Instead, from the list you click the hyperlink to a work order, it opens an intermediate list page outside of the workspace that you then have to click into to open the work order...