Dynamics 365 Commerce

Many Retailers need a Label printing option from the POS. Help meet this need!

There should be a possibility to see the inventory of an item in a store from an other legal entity in POS. Also in e-commerce: a customer has legal entities in different countries but will deliver from the central stock. This is a big requirement in Europe!

We would like to have info codes have an input type of Alphanumeric so that we could utilize Min/Max value rules to prevent invalid info code entries.

We have scenarios where we sell 'passes' that have a serial number on them. Often times a cashier will scan the UPC into the info code instead of the serial number causing reporting data to be incorrect. If we could set min/max rules based on alphanumeric info codes this would make the info code invalid and prevent incorrect data points.

For example the barcode of an item is: 012100001 the serial number that we ask for in the info code is something like 24AB98765 If we could set a Min Value of 24AB0000000 it would prevent someone from scanning the item barcode into the info code.

The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. With self-checkout store staff can manage more than one cash register at the time and by doing this provide a way for staff to spend more time helping customers out on the store floor. Dynamics 365 is supporting parts of the functionality and setup required to handle this but the POS has limitation in setup and customizability to support self-checkout scenarios. We wish for Microsoft to include a POS version designed for use in self-checkout scenarios with ability, including, but not limited to, scanning bar codes, manual input of items, weighing item, using coupons, and paying with various payment methods. For Microsoft to include a POS that is designed for self-checkout would provide an even bigger advantage for Dynamics 365 as opposed to what competitors are offering.

On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.

This change was implemented in 10.0.21 version: Details for issue 572582 (dynamics.com) -

This is causing issues for some customers that would like the credit management check to be performed for all orders, albeit retail orders or SCM sales orders. The reason for the credit management check to be needed on all orders is to prevent ‘risky’ customers to prepay before placing an order.

Suggestion: Please add a toggle in Retail Parameters or Retail Shared Parameters that will allow for customers to select if they want the credit management rules to be applied on all orders or only on SCM orders.

LCS should support uploading and deploying multiple CSU extension packages (packages from different ISV/Partners and Customers) and show different packages deployed in the LCS UI.

This will avoid the manual merge of the packages from different ISVs and Partners and enable seamless deployment without involving any Dev persona for upgrade.

Please add a search capability to the "Show Journal" screen that lets us input the last 4 digits of a credit card that was used for payment. Putting that in would show results for all transactions that had that last 4 digits (while also considering any other filters in place such as first and last name of customer). Not only would it look for the CC digits on a payment in full with that method but it will also find any instances of partial payments made with that number. Searching for a transaction in this way would greatly speed up the process of looking for customer orders on the POS.