Niklas Sandström EG Sverige AB Retail Consultant

The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. With self-checkout store staff can manage more than one cash register at the time and by doing this provide a way for staff to spend more time helping customers out on the store floor. Dynamics 365 is supporting parts of the functionality and setup required to handle this but the POS has limitation in setup and customizability to support self-checkout scenarios. We wish for Microsoft to include a POS version designed for use in self-checkout scenarios with ability, including, but not limited to, scanning bar codes, manual input of items, weighing item, using coupons, and paying with various payment methods. For Microsoft to include a POS that is designed for self-checkout would provide an even bigger advantage for Dynamics 365 as opposed to what competitors are offering.

When extra information is added using sales order attributes for channels that are set from the POS on cash-and-carry transactions these attributes does not get populated on the sales order when statement is posted. They carry over from the pos to the sales transaction but not all the way to the sales order like it does for a customer order from POS/e-commerce. This should be implemented to have a unified way of processing sales order attributes regardless of transaction type.