Dynamics 365 Field Service

The possibility to begin/arrive early in a work order. Right now when you want to change the work order status to "In progress" it's mandatory to select the "Actual arriving time" and it can't begin earlier than the "start time" or later than the "end time", this doesn't allow to track all the possibilities for a work order

In our Microsoft Ticket with TrackingID#2201260040005531, it was recommended we open the idea. When the pool's bookable resources hours have been changed, we request the Pool's work hours be automatically update. The MS rep said this feature is working as designed and the pool hours are not being updated today.

We have used this additional step to recalculate the hours. We have recommended to our customer to change the Bookable Resource Pool Derived Capacity to No and save the record. Then change the Derived Capacity to Yes and save the record. Refresh the Pool Bookable resource record to verify work hours have been modified. 

At the moment you can select a row from a table, say an Asset. But all Assets are selectable. I don't see how this can be useful with a system where there could be hundreds or thousand of assets on a device. It should filter on the Assets at the Service Account for the Work Order. Similarly, why would you be able to select any Account? Surely this needs to be the Account from the Work Order. Or Contacts - there could be tens on the device. How is the engineer going to pick the right one?

Ideally the lookup should be a similar control as in a model driven app ie configurable.

At the moment any changes to OOF field "Field Service Status" option set is not supported by Microsoft. This field is on to Booking status entity.

It would be great to be able to add custom option sets -> own statuses. It is possible to add own option set at the moment (system allows it) but if you do so, if will break logics and bring problems and error messages as using the system.

Here is current situation form Microsoft Documentation:

The Field Service work order includes a field called "System Status" by default. This field is an option set (type "choice") with options like Unscheduled, Scheduled, In progress, Completed, Canceled, etc. Each of these options has a label and an associated numeric value. System administrators can edit the labels of option sets (like "Unscheduled") but can never edit the associated numeric value of the label.

Log the Auto Number trace to the Plugin Logs