Dynamics 365 Field Service

Having read through the instructions, and sill not being able to create proper multi day scheduling is a bit frustrating. My industry means my techs are traveling all over the US, usually for a minimum of a two-day effort. What we need is an automated process in D365 that we choose multiple days for one WO/booking and it automatically splits the days into 8-hour shifts. Then, if we want to manually edit the booking for each day to different start and end times we can.

I think the default of the program should have a multi-day functionality that has a normal 8-hour workday as the default. If you want to alter the default, then having an easy way to make the changes to start and end times should be readily available.

The primary challenge is that to make changes requires hunting down multiple tabs and locations where changes can be made.

In the Field Service App -> Settings -> Inventory, there is a setting to prompt inventory dialog to confirm or reject, but there is no option to turn the check off entirely. Some of our clients don't use the Product Inventory feature, but do want to mark stuff as used, causing the system to always flag product as negative inventory. While users can constantly hit okay all the time. We should have an option to just turn it off entirely.

There is a frequent happening scenario in our organization where user receives more quantity than ordered. For example, they ordered 4 pins, but pins are delivered in a small plastic bag which contains 10. The suppliers will deliver 10 instead. so we need to have a receive quantity as 10.

I know Dynamics Business Central already has this feature in a release in 2020. Really hope Field Service Inventory and Purchasing can have it too.

Ribbon work bench buttons are not showing names completely, some of characters are hidden and ended as 3 dots.

Can we extend this on ribbon to show all the characters accordingly.

Business Requirements : Security roles should be able to enable/disable advanced find.

Reason : Views created might filter the data but advanced find would showcase all the data to customers.

The bookable resource booking (booking)'s location (latitude and longitude) is out of sync with its related work order's location if the work order's location is updated after the booking is created. Any update on the work order's location (address information, latitude, and longitude) is not populated to the existing booking. therefore the Field Service (Dynamics 365) mobile app shows the work order location on booking maps incorrectly - the booking pins on the map use the booking's location, whilst the description/tooltip of the pin and turn-by-turn navigation function uses the location (address details) information from the work order.

It is essential to have the booking's location and work order's location in sync in order to have the FIeld Service (Dynamics 365) mobile app's booking maps and turn-by-turn navigation work correctly.

Can anyone recommend the best scanner to integrate with Field Services for asset management?

Any advice would be greatly appreciated.

Several users may write work requests to fix an issue without knowing that it was previously reported. The ability for the planner to point those new requests to the a single work order line would allow the users to see that the request they have put it is not just being cancelled or rejected, but linked to a work order so that they can follow completion. Typically now, any subsequent request would be cancelled or rejected and a note or other communication written back to the submitter to let them know outside of the system that the WO was created elsewhere. Additionally, the ability to link a new work request to an already created work order line would help drive the correct behavior of reporting issues when found, instead of wondering if someone else has reported it already.

When a new work request is created it may align with an existing work order, so the ability to just convert that work request into an additional line of an already open work order can be beneficial.

When you have a 50 pager inspection template, if you want to go back to a question on page 2 while you are answering on page 30, you have to go through all the pages from 29 to 2. It would be better if we can jump in between pages.

This is already existing in the inspection template designer. There is already a drop-down of all the pages in the inspection and you can jump back and forth pages.