Dynamics 365 Customer Voice

Increase excel export to more then 5.000 feedbacks

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find a solution for bug:

When exporting the CSV file containing all the responses, the files are unreadable. This is caused by some of the responses containing “\n” which is read as “Next line”, it is read by excel leading to the issue. This is by design.

When using Customer Voice, we want to use the function Sentiment as part of our reporting. But this is not possible today as it doesn't cover our Local Languages our customers reply with.

It's a smart solution and we would be very happy to get the opportunity to use Sentiment for our Customer Voice replies.

Hope this will be coming soon.

Thanks

Bitte Eyton

Business case: Implement quarterly surveys for the regular end customers.

Currently, we are using Power Automate / Flow based on Dataverse data with filtering to send surveys on a quarterly basis.

Send survey should have option for "iteration", and we should be able to track trend on form field / score for particular customer filling the survey.

Projects are based on Dataverse. Refreshing data breaks Customer Voice project - https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-project. Without the possibility to backup or restore project, it forces users to re-create the same project over and over

The user experience of the text editor should be better, the current version is very clunky to use and doesn't work reliably. Using a text editor requires care because the current version often stores unwanted old text versions and different font sizes in outgoing cover messages.

Use of ready-made message templates should be streamlined. Message templates should be able to be stored per user. (for example, user-specific signature files)

The customer feedback report should also be available as a PDF file and the user should be able to edit the file to include open customer feedbacks.

Customer feedback reports should be editable. The user should be able to edit ready-made graphical descriptors.

Under project folders, you should be able to store subfolders.

Being able to respond to Forms in a Mobile devices is crucial.

In Sweden about 50 % use Safari as their Mobile browser.

About 40 % use iPhone.

Newer models have Heic/Heif as a standard format for images.

So when we ask users to upload a file/image we have a problem since Forms don't have support for other formats then:

Image file types include the following file formats: .jpg, .jpeg, .png, .gif, .bmp, .tiff, .psd, .thm, .yuv, .ai, .drw, .eps, .ps, .svg, .3dm, and .max.

(https://support.microsoft.com/en-us/office/add-questions-that-allow-for-file-uploads-6a75a658-c02b-450e-b119-d068f3cba4cf)

Would be excellent if above list could include HEIF-format.

It would be even greater if an uploaded file could be automagically converted to jpeg.

Without having to add 3.d part plugins e.g.

Use case for us is asking a customer to take a picture of an area where we plan to do an installation, besides other textfields.

//Johan