Dynamics 365 Customer Voice

• Licence guide for D365 Oct 22 still talks about Enterprise and Team licences
• On the ground, reality is that Team has been replaced by Basic
• Lots of other types of licence (may) have been introduced. I’m saying may as they could have been there all along – I never looked at the type before
• There is no explanation of the various licence types that I can find
• All Team licence holders have been relabelled as Basic – I cannot find any notification of that
• Around 20 live users were relabelled to Service licence types. Functionally there seemed to be no difference but some views did not show the correct numbers of people – causing calls from their managers
• On the basis of adding one new user, assigning an Enterprise licence to a new user causes them to be labelled as Service licence type – so another intervention is needed

It is possible to set a custom "closed-message". Sadly it's currently not possible to define this message per used language. Instead the message has to be written in all languages used in the survey.

Screenshot: https://s20.directupload.net/images/221116/283ud6nz.png

To me it would make sense, if it would also being possible to define a custom "closed-message" if the survey is being closed at a specific end time.

Right now it's only possible to set a closed-message if the survey is being closed immediately.

Screenshot here: https://s20.directupload.net/images/221116/2ugmpm4c.png

The possibility to change and design the page that respondents see whenever the form is closed (reached maximum amount of responses) or respondent has already filled in the form (and the maximum amount of responses per person is 1).

Right now the page is very basic and not customer-friendly. It would be a good extra feature to style this page just like the survey and add additional text.

When selecting the Multiple Choices, we would like additional control on the qty of answers.

For example, we might suggest "Select minimum 3 choices" or "Please choose two choices", etc.

When you use Choice questions, you can add "Other" as an option.

But sometimes, you want to leave a more meaning words other than the "Other".

At the moment, you cannot customise this placeholder text.

This is quite common with Survey Monkey or Qualtrics, that you can add a comment box under the Likert chart.

Right now, I have to create a new question under the Likert question and suggesting users to leave comments for above.

In some other tools, you can even add individual comment box behind each statement.

Right now we can only adjust font size question by question manually.

We cannot adjust the font size to the whole survey in a simple click, which is very time consuming.

Add an option in Microsoft Dynamics so that the end user can set the environment to dark mode.

• For every type of survey poll, it would be great if we could also add a preliminary text description in the middle parts of sanctions in the Customer Voice Design and not just in an introduction of the section. Right now, it is only possible to add text inputs in the middle parts of sections, where users need to choose an answer.

• Another missing feature in Customer Voice Design is the ability to also insert questions with images as options, so we can ask customers for example to choose one or many pictures they find the most beautiful.

We would appreciate it if you could implement these two input options in the upcoming updates to the Customer Voice Design.

Thank you in advance!