enable mass notification features for scheduling
add mass notification features to broadcast message to a list of contacts through different channels ie. sms, email, phone and receive a reply to update crm.
use case: send notifications to list of volunteers asking about their availability for a job assignment during a disaster event. ...
Provision to expand the editable Grid selection coloumn
Hi , We are using a editable Grid control-> Nested view in one of our field service custom entity. But when we try to select the record and click the down arrow. The selection column width gets srinked and dropdown becomes hidden. If we have a option to expand the Row selector column. Then it...
New Work Order Triage
Would it be possible to have pop up windows that show current open work orders for an account when taking a call? Ex. our company services our own restaurants. When a restaurant calls in for a fryer broken we would like to be able to let the store know that they already have an open call on that ...
There should no pop up window appearing after the Dynamics update stating telling users to switch APP.
After wave 2 update all users are receiving a pop up notification stating users to switch APP , this is making inconvenience to users as this information is not useful to customer.
Flow run history with "regarding" field like how we have it in process session page of dynamics 365 process which is very helpful to identify for which record the flow run got failed easily without navigating to each flow run history and understand the record for which the flow got failed.
Flow run history with "regarding" field like how we have it in process session page of dynamics 365 process which is very helpful to identify for which record the flow run got failed easily without navigating to each flow run history and understand the record for which the flow got failed. And a...
Timeline - sort by Created On - Option to Display Created On Date
There is functionality to sort the timeline by created on date or modified date. When the timeline is sorted by created on date it would be great to have the created on date displayed, instead of the modified date, on the timeline.
Enhance geocoding
The current functionality of the automatic geocoding after account address changes does not update current open - unscheduled or open - scheduled work orders. This would be helpful in ensuring if a service account's address is updated, the associated work orders not currently in progress or close...
Timeline for all entities (Case, Workorder, Booking over mobile)
Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...
Filtering on Views
We recently switched to Field Service Unified Interface from Field One Sky, one of the things we are struggling with is the filtering capability on the views. In Field One, there was an option to do a custom filter that would pop up a screen that resembled the advanced find. However, in Field ...
Hi Leah,
Could you perhaps include screenshots to illustrate the issue? As shown in the below screenshot, I’m indeed able to see filters based on the data in the view. Also please feel free to utilize the Field Service community forum to discuss with fellow community members: https://community.dynamics.com/365/fieldservice/f/dynamics-365-for-field-service-forum
Sincerely,
Girish Raja,
PM, Microsoft.
Consolidate Fields Service (FS) & Resource Scheduling Settings (RS)
Field Service is not easy to configure, but right now, the plethora of settings is randomly distributed between Field Service app and Resource Scheduling app. In the Field Service app, it is even distributed across several areas (Settings, Resources, Inventory, Service). There are several dupl...
This is indeed a great idea and thanks for submitting this! Currently this is not in our roadmap. However, we are tracking it and if we get more feedback and votes, we will consider it in the future. Please feel free to use social channels and various avenues to solicit more votes!
Sincerely,
Girish Raja,
PM, Microsoft.
Administrator
Thanks for submitting the idea. This is certainly an interesting feature however currently this is not in our Field Service roadmap. However, we are tracking it and if we get more feedback and votes, we may consider it in the future. In general you could create campaigns with Dynamics 365 Marketing app for such functionality: https://docs.microsoft.com/en-us/dynamics365/marketing/overview. We’ll also check with other Dynamics 365 app teams to see if they have any alternatives or workaround that you could use in the meantime.
Sincerely,
Girish Raja,
PM, Microsoft.