Administrator on 12/19/2018 8:35:45 PM

Thanks for your feedback, Gary. We'd love to help but we might need some more details to understand your suggestion better.

The platform offers a number of search capabilities. It sounds like what you're looking for might be addressed but Categorized or Relevance Search (these are sometimes also called Multi-Entity Search).

Here's a Docs page that talks about Relevance Search:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results 

Here are a few links in our community that have discussed the same topic but with a few more screenshots to provide more context:

• https://community.dynamics.com/365/b/beardedcrmguy/archive/2017/02/06/dynamics-365-relevance-search-enable-and-set-up
• https://community.dynamics.com/crm/b/xrm/archive/2017/08/12/how-to-set-up-global-search-in-microsoft-dynamics-365

Is this the capability you're seeking? If not, can you please help us by sharing a few more details?

• What is the scenario you're trying to enable?
• Who are the personas that would be using the functionality you're looking for?
• Is it specific to a Field Service use-case?

Sincerely,

Core Field Service PM, Jason Cohen

Microsoft.