Schedule several bookings including overnight stays
We would need to be able to plan the best "trip" for our engineers for the whole week, or certain timeframe.
It is often that workers travel to a certain area to visit many customers (bookings), they would stay over night in a hotel and continue the trip in the morning. On Friday they w...
Enable Optimization for Toll Free Streets
In a lot of our existing scenarios in europe there is a need to enable the RSO to handle toll free streets for the route optimization. When streets with toll can be excluded, the scheduling is optimized for the companies fees. This includes the used vehicle if it is a car, light truck or heavy ...
Drag and drop multiple selected work orders to a resource on a scheduling board
The scenario we have is that a customer on the same worksite has ordered several changes to be done during the workday.
Our planner wants to manually select multiple work orders and assign them to a technician (resource) on the scheduling board.
It can get quite tedious to drag and...
Schedule Board - use a bolder line between days in hourly view.
In the old version, in the schedule board (hourly view) grid there were thiny lines between hours and bold lines between days.
To reduce the risk of scheduling activities inadvertently over 2 days, the idea is to have again bold lines between days.
Put Old Schedule Board BAck
The new schedule board can only display 14 days on the Gantt chart. This is completely unworkable for our application, as we must have at least 180 days of bookings viewable at any given time.
Ability to set travel mode based on Resource Requirement/Resource
My customer wants ability to set travel mode (Driving/Walking/Train) per resource requirement/Resource. The main means of transportation vary from region to region but customer can only set a single travel mode per instance now.
Ability to hide Schedule Board tabs launched from the RSO optimization schedule
When you open the schedule board using the button on the optimization schedule, a new tab is generated, this might give you quite a number of tabs. Hiding them works (e.g. by only assigning them to a dummy user) , however if you now try to open them again from the optimization schedule, you en...
RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources
This is key for both Field Service and Universal Resource Scheduling.
For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...
Schedule (book) multiple (bulk) Work Orders
In my company we have the following scenario:
filter some work orders (20-50 items) by street and schedule them to a bookable resource person.
Currently this can be done, one by one, but takes a lot of time.
Is there any existent feature that can help us to do this fast...
You can leverage Resource Scheduling Optimization to achieve this scenario. For more, please refer to this document https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview
Capacity bands for Resource scheduling
Currently, RSO schedules all available resource requirements to a resource based on the defined scheduling criteria.
In a scenario where there a more requirements than resources, this leads to a fully booked schedule with no availability.
Consequence of this is that al...
Administrator
Suggest to assign that specific RSO SB tab to yourself ONLY instead of dummy user, in that case, other dispatchers won't see that many tabs, and RSO admin still can access schedule-board tab if needed