Only show time value of a dateTime field in a view
Forms have the option to show the Time value of a dateTime field by using the component Time without Date.
This option should be made available for views to better align forms and view (i.e. have consistency across what forms and views display).
Add Workflow ( and/or Approval ) functionality to the Field Service modules
We have some great Workflow/approval processes in a number of areas in GP. If we could add the same or similar functionality into the Field Service series, that would be very beneficial for several of our GP Customers.
Setup option to change the Bill on Date in Contract Maintenance
In Contract Maintenance, the Bill on Date defaults to the last day of the month and if you bill on any other day, you must remember to change this. It really does not make since to default to the last day of the month if it is a prepaid contract. This should be a setting in the Contract Typ...
Allow User to Remove Linked PO on Service Call (Field Service)
If you use Generate PO option on a Service Call, the parts get linked to PO. If the user decides that they will NOT wait for that item or find the item elsewhere, they cannot remove the item from the Service Call due to the linking in the SVC00203 and POP10110 table. IT is required to run a se...
Multiple Equipment IDs on a Field Service Call
Add the ability to have multiple equipment IDs on a Field Service Call.
Thank you for your suggestion. We have reviewed this functionality ask previously. Unfortunately, given the impact throughout the entire system and on customizations, this is not something we can consider at this time..
Best regards.
Add the ability to open a closed field service call
Please add the ability to re-open a service calls that was already invoiced. Users make mistakes and it requires them to make adjustment on the service call. Add a special security role for this since we want to make sure the invoice has NOT already been posted in case a return needs to proces...
We will look to adding this to a future release.
Jodi Christiansen
PM, Microsoft
Report for Future billings in Field Service
We would like to see a report to show future billings on a contract.
Dynamics GP Service Call History window sort options
Inquiry > Service Call Management > History By Customer window does not appear to have any obvious sort (not Service Call, Entry Date, Service Call Description). Client would like to have the window sort by Entry Date, or have an option to sort by different columns displayed in the scrol...
Thank you for your suggestion. We will consider this functionality for a future release.
Best regards.
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Add Doc Attach to Field Service windows ( such as RMA Entry/Update )
As we continue to add Doc Attach to more areas in GP, please consider adding to the Field Service modules, such as RMA Entry/Update windows.
Thank you for the suggestion, we will consider this for a future release.
Jodi Christiansen
PM, Microsoft
Contract Item Description is limited to 30 characters where GP inventory item description is 100 characters
The field service pulls item numbers from GP Inventory. The GP IV item description is 100 characters. But when the item is selected on the FS contract it truncates at 30 characters. The FS contract line item description should be 100 characters to match inventory.
Administrator
Thank you for your feedback, we will consider this functionality during planning going forward.
Best Regards,
Theresa Nistler