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Please add the ability to re-open a service calls that was already invoiced. Users make mistakes and it requires them to make adjustment on the service call. Add a special security role for this since we want to make sure the invoice has NOT already been posted in case a return needs to processed. We use the following process on SQL to do this: UPDATE SVC00200 SET SRVRECTYPE=2,SRVSTAT='10I' WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00210 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00212 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00220 SET SRVRECTYPE=2,Invoiced_Amount=0,Amount_To_Invoice=0 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00230 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00231 SET SRVRECTYPE=2,POSTED=0,POSTEDDT='19000101' WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00201 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00203 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3 UPDATE SVC00202 SET SRVRECTYPE=2 WHERE CALLNBR=@CALLNBR and SRVRECTYPE=3

STATUS DETAILS
Under Review
Ideas Administrator

We will look to adding this to a future release.

Jodi Christiansen
PM, Microsoft