Extend Scoring Functionality to Contacts (not only Leads)
Scoring is currently limited to Leads, but not all organisations work exclusively with Leads, particularly in account‑based or B2B environments, where engagement often happens directly at the Contact level. Many key behaviours occur after someone becomes a Contact, yet these cannot be scored o...
Web interaction-based scoring feature in real-time marketing
Many customers who have been used in Outbound Marketing before would like to use this feature in Real-Time Marketing.
I would appreciate it if you could consider whether this feature will be released in the future.
Thank you.
Web interaction-based scoring feature in real-time marketing
One of our customers has complained that this feature does not work in Real-Time Marketing, even though it worked in Outbound Marketing.
I understand that we need to suggest alternatives such as Predi...
Unique Click-Based Scoring - RTM Lead Scoring Models
Background:
In our previous Outbound Marketing setup, we utilized a lead scoring model based on unique clicks, where only the first click on a link was counted toward engagement scoring. This allowed us to minimize inflated scores from repeated interactions with...
Enable Copy / Edit for Real-Time Journeys Lead Scoring Models (basic functionality missing)
Currently in Real-Time Journeys (RTJ), once a Lead Scoring Model is published:
- You cannot edit it.
- If you stop it, it becomes Expired and cannot be re-used.
- There is no option to duplicate or refine ...
STATUS DETAILSNew
Bring back the capability for Lead scoring model on Real-time journeys to score form views and pages views
For the time being, although there is no mentioning of the ability to score form views and pages views being removed, on Real-time journeys, users are unable to score the Leads using these criteria anymore as this feature has been removed along with Outbound marketing.
As thi...
CIJ Lead Scoring Web Visits Traffic
Like outbound. Allow for web visits to also query page attributes, time on page, etc. if possible even number of pages visited (or implement composite, e.g. total, score across lead scoring to handle.)
CIJ Lead Scoring Model Including "But not" and "or"
Give boolean options "or" and "not" for lead scoring inclusions.
One use case is Form Visit "but not" Form Completed would be very useful. using a negative maybe they visited once but filled out 2 would start to give negatives since they won't exactly cancel out.
CIJ Lead Scoring for Contacts (without lead)
Is there an update on if contacts without leads are planned for lead scoring in Customer Insights Journeys. Any directional info is helpful. Thank you.
CIJ Lead Scoring for Contacts (without lead)
Is there an update on if contacts without leads are planned for lead scoring in Customer Insights Journeys. Any directional info is helpful. Thank you.