0

Move to different day

The option to 'Move bookings to different day' should respect the current filtered view and not move every booking. There should at least be the option to select all bookings in the current view OR every booking.

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Declined
7

Extend Push Notification framework to Service Account & Contacts

Notifying and reminding Field Service Clients of scheduled service team visits is an important and time consuming aspect of providing good customer service. Currently, we must call and remind a customer of a service call one day prior to the visit and for great service we like to let the custo...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Needs Votes
15

Problem, Cause and Repair

It is common for Field Service organizations to require the tech capture a problem, cause and Repair code on a work order. These codes are then used to rank solutions from highest to lowest probable fix for any give problem. Cause is often then used to determine chargeability or to make recomm...

Read more...

2 Comments

Read more... 2 Comments

Category: Field Service (73)

STATUS DETAILS
Needs Votes
18

Icon depicting the hierarchy chart of a customer asset

In classic Web UI it was possible to add an icon depicting the hierarchy chart of a customer asset structure. This way it was pretty obvious for a user to see if a customer asset had sub-assets and could be viewed in a hierarchy. In the new UI, the hierarchy is still available, but the icon in...

Read more...

2 Comments

Read more... 2 Comments

Category: Field Service (73)

STATUS DETAILS
Completed
1

D365 CE Portals - Hours of Operation and Volunteer/Employee Self Scheduling

Need a way in D365 CE/Portals for pre-approved portal users/volunteers to see available openings/schedules for different job roles (like doctor, nurse, etc.), that they have been approved for, for multiple locations (i.e. free clinics in four different cities with different hours of operation)...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Needs Votes
2

Customer Asset - Historical Records

Customer Assets may change over time. They may be upgraded and become a different product, other field may change, they could move accounts so their external id changes etc. Currently if you look at any Work Order/Incident, it shows you the current asset data. So if you look at an old call and...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Declined
3

Agreement Booking Setup's Recurrence Settings to draw from Entity Fields

Currently, the only fields the Agreement Booking Setups default to are the Start Date and End Date of the parent Agreement Entity. The other fields: Recurrence Patterns and Range of Recurrence (except Start Date) all have to be entered manually on each Agreement Booking Setup. (and Recurrence ...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Needs Votes
0

Agreement Booking Setup's Recurrence Settings to allow Date/Time Fields

Currently, if you examine the Recurrence Settings XML, the dates are just dates. That's inconsistent with the rest of the product, where dates are date/times. Trying to create Recurrence Settings via workflow fails because the date as dynamically set via Workflow is set as a date/time and ther...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Declined
1

Natively adding more to the Warehouse

OOTB warehouse is very bare. It would be nice to have a some native subgrids on warehouse showing related inventory & vice versus on the product record showing related warehouses and quantity.

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (73)

STATUS DETAILS
Needs Votes
1

BUG: Field Service JS library not being added to Opportunity Form Libraries

I deployed Field Service 7.3.0.123 to two v9.0 organisations. In both cases I got a JavaScript error when opening up the main "Opportunity" form, for a new or existing Opportunity.

The reason is as follows:

On the main Opportunity form, FS.Opportunity.Library.Load has been added ...

Read more...

2 Comments

Read more... 2 Comments

Category: Field Service (73)

STATUS DETAILS
Declined