2

Create booking on Schedule board

From the Bookable Resource Booking list I am able to create booking without selecting any requirement. On the Schedule board I would like to be able to create a booking for a Resouce, ideally by selecting the timeslot, by selecting the Resouce create the Booking whitout entering any requriement....

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Category: Field Service (73)

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Needs Votes
1

Intimation about FS and Sales Upgrade

We would like to have process/intimation about FS/Sales upgrade. We use to receive emails sometimes about the upgrade/sometimes through Message center but its good have a definite process for the same. And also every time we need to keep eye on MS page to get know about what are all the new feat...

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Category: Field Service (73)

STATUS DETAILS
Needs Votes
1

Field Service Schedule -Quick Book Form

We are using Field Service Scheduling for Booking Appointments with our Associates. Instead of using the scheduling assistant which is quite complex for our associates , we decided to use the simplified version for booking. Henceforth we went with route of enabling Quick Book Form for our users. ...

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Category: Field Service (73)

STATUS DETAILS
Needs Votes
2

Total working hours in Time entry

Currently in Time entry we can add total 24 hours for single day. However as per the customer requirement they have one field for working hours and another field for vacation. If for a particular day they have vacation they add 8 hours in vacation field, however if there client has some requireme...

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Category: Field Service (73)

STATUS DETAILS
Declined
1

Field Service Upgrade

We are receiving many upgrades recently for FS. Is it mandatory to upgrade every FS upgrade by testing and upgrading from test environment? Will it affect the customization of the system for every upgrade? And we receive very occasionally email notification to upgrade?

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Category: Field Service (73)

STATUS DETAILS
Declined
0

Time Entry early access feature

Time Entry early access feature has inconsistent behavior.I have opted it for two trial organizations.On one it is showing Time entry tab but When I tried to create Time Entry it was throwing business process error saying "Date is not specified for the time entry". On another organization,the ...

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Category: Field Service (73)

STATUS DETAILS
Declined
23

Toggle for "Update End Time" (Y/N) on the Booking Status

The current design of the BRB entity Booking Status updating the End Date/Time impacts our situation of wanting to complete a Booking with the Scheduled End Date/Time values. Currently when you complete a booking, it over-writes the End Date/Time value with a current datestamps Suggestion raised...

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4 Comments

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Category: Field Service (73)

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Needs Votes
0

Time Entries Bug - Customer time entry forces time to "AM"

If entering an exact time in the Times Entries list (in desktop browser) i.e. modifying the time from the drop down list, the system forces the time "AM" and cannot be changed. This happens for both start and end times. Exact times are needed for client billing.

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Category: Field Service (73)

STATUS DETAILS
Declined
4

Retrieve required work order skills from entities other than incident type (e.g. asset, product, customer)

OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of bui...

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Category: Field Service (73)

STATUS DETAILS
Needs Votes
0

Product Suggestions and Product Property Command

Is it possible add 'suggestions' and 'property' command button inside a form and sub-view of 'Agreement Invoice Product' similar to 'opportunity product', 'quote product' and 'sale order product'. I think It's helpfull for do upselling of a current agreement product. In the same way you can ad...

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Category: Field Service (73)

STATUS DETAILS
Needs Votes