2

Customer Asset - Historical Records

Customer Assets may change over time. They may be upgraded and become a different product, other field may change, they could move accounts so their external id changes etc. Currently if you look at any Work Order/Incident, it shows you the current asset data. So if you look at an old call and...

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Category: Field Service (48)

STATUS DETAILS
Declined
3

Agreement Booking Setup's Recurrence Settings to draw from Entity Fields

Currently, the only fields the Agreement Booking Setups default to are the Start Date and End Date of the parent Agreement Entity. The other fields: Recurrence Patterns and Range of Recurrence (except Start Date) all have to be entered manually on each Agreement Booking Setup. (and Recurrence ...

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Needs Votes
0

Agreement Booking Setup's Recurrence Settings to allow Date/Time Fields

Currently, if you examine the Recurrence Settings XML, the dates are just dates. That's inconsistent with the rest of the product, where dates are date/times. Trying to create Recurrence Settings via workflow fails because the date as dynamically set via Workflow is set as a date/time and ther...

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
1

Natively adding more to the Warehouse

OOTB warehouse is very bare. It would be nice to have a some native subgrids on warehouse showing related inventory & vice versus on the product record showing related warehouses and quantity.

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Needs Votes
1

BUG: Field Service JS library not being added to Opportunity Form Libraries

I deployed Field Service 7.3.0.123 to two v9.0 organisations. In both cases I got a JavaScript error when opening up the main "Opportunity" form, for a new or existing Opportunity.

The reason is as follows:

On the main Opportunity form, FS.Opportunity.Library.Load has been added ...

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2 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
7

One should not be able to move completed work order on schedule board

Once a field worker has completed a work order and its status changes to Open - Completed, no one should be able to move the work order to another resource or time.

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2 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
52

Provide work hour and expense recording in Field Service. (Same like in PSA.)

PSA provides a great work hour and expense recording tool for resources.

A lot of customers are asking for the same functionality in Field Service!

We use the same resource entities, schedule Board in both products. Why it is not possible to record work hours and expenses re...

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4 Comments

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Category: Field Service (48)

STATUS DETAILS
Completed
23

Add Two-Option field to Service Task entity to indocate completed

Most organizations consider work order service tasks as either complete, on not complete, which would be better represented by a two-option field as opposed to a percentage.

Add a two-option field to the Work Order Service Task entity and set the percentage field to 100 when the value ...

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5 Comments

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Category: Field Service (48)

STATUS DETAILS
Under Review
17

Ability to show [Save & Close] button for Booking Recurrence (Monthly) on IE browsers

Unlike Google Chrome and Firefox, Internet Explore does not display [Save & Close] button on a form when setting Booking Recurrence for Monthly in the Field Service solution.

The button cannot be displayed or been cut off from the form.  <...

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1 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
6

Field Service Agreement to cover customer equipment

A number of organisations have Field Service requirement require service agreements to specify the customer equipment which is under the scope of the agreement.  For example, the Field Service department provides break/fix for customer assets such as cars, computer equipment, facilities e...

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1 Comments

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Category: Field Service (48)

STATUS DETAILS
Completed