Unified Service Desk - Include paging to retrieve USD entity data
Hi All,
Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client. USD users who are using more than this limit facing discrepancy issue between CRM and USD.
It is good to include pag...
Event for USD Close
My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD.
It will be good to have an event say D...
"Condition Explained" Column in Debugger
Hi
This is regarding the "Conditions" column in Debugger. When we are dealing with some complex conditions (some thing like checking with Dates, string functions etc in the conditions) it might be difficult to understand why the condition is failing. If we can place a new column over t...
Export to Excel functionality for USD Debugger
Hi
It would be nice if you can provide the "Export to Excel/CSV" functionality for the Debugger's Action Calls grid. It helps developers/customizers to easily filter the events/action calls and sub action calls etc if we have to debug some thing. Right now, If 2 events are running para...
Unified Service Desk - Prevent "X" out.
In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it.
The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open session...
SetSize for Panels
Hi,
Would be nice to have Set Individual Panel/Session Windows Size from Global option Set
Thanks
Venkatta
"VIsual Studio Code" templates for USD
Hi,
would be for developers have USD templates for "VIsual Studio Code"
Thanks
Venkatta
Skype integration
Hi,
would be good for business ,if USD integrate with Skype as CTI provider?
This will help Microsoft stack business customers.
Thanks