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It would be nice to have the ability for configuration of custom notifications for users regarding the selection of cases from queues. For instance -- if a queue item is present in the queue for a certain duration of time -- pop-out a notification in the CRM ribbon indicating an action is required from the users. The notification criteria should be customizable. Like when a new case queue item needs attention or when a customer responds to an email for a case, and certain updates to the case record.
Alert notification details
- Some kind of icon like an alert bell in the ribbon
- Alert has link to case that needs attention when opening
- Alert contains small details like what changed on the case -- such as customer responding and provide description of email
Alert notification details
- Some kind of icon like an alert bell in the ribbon
- Alert has link to case that needs attention when opening
- Alert contains small details like what changed on the case -- such as customer responding and provide description of email
STATUS DETAILS
Declined
Comments
That would be nice to have the ability to Mark a message as high or low importance (click the Priority button)
Category: Case Management
It would be useful to have the ability to send the massage and use @ (at) when necessary to сontact specified message recipient.
Category: Case Management
Administrator on 3/27/2024 8:11:38 AM
Thank you for your feedback.
You can use Power Automate to build notification alerts.
Sincerely,
PM,Microsoft.