Enhancing Real-Time SMS Message Visibility for Improved User Experience
Currently, when using the SMS system that retrieves phone numbers from ACS, incoming messages trigger a notification. However, users must manually click on the notification to view the message, creating unnecessary delays in communication.
To optimize efficiency and streamline workflows,...
Expand SMS input field
When using the out of the box text message feature to engage with customers, the send/conversation window provides a very tiny message input box of only 2-3 lines of text. Would like to either increase the default input box or configuration options to increase the size as needed.
Call Recording Notification Voice Options
Currently there is only one option to enable or disable recording notification for customers which plays an audio message when recording begins to let customers know they are being recorded.
B...