Clicking a case record does not open the expected form but it opens a queue item


Please continue addressing the known issue 4449491. This is a trending issue that affects many customers.

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Category: Customer Service Workspace (133)

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New

Provide indexing to enhance segmentation member update performance


When the estimated members in the draft segment did not match the member count immediately after the segment was set live—considering it was still in the draft state—I would like to suggest implementing indexing to improve segmentation member update performance.

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Category: Segmentation (203)

STATUS DETAILS
New

Provide indexing to enhance segmentation member update performance


When modifying member record fields in a draft segment, the estimated members view updates immediately. However, after setting the segment live, the member count does not update right away. While delays may be expected when modifying a live segment, it is not reasonable for th...

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Category: Segmentation (203)

STATUS DETAILS
New