Clicking a case record does not open the expected form but it opens a queue item
Please continue addressing the known issue 4449491. This is a trending issue that affects many customers.
Provide indexing to enhance segmentation member update performance
When the estimated members in the draft segment did not match the member count immediately after the segment was set live—considering it was still in the draft state—I would like to suggest implementing indexing to improve segmentation member update performance.
Provide indexing to enhance segmentation member update performance
When modifying member record fields in a draft segment, the estimated members view updates immediately. However, after setting the segment live, the member count does not update right away. While delays may be expected when modifying a live segment, it is not reasonable for th...
Prevent the inflated email open rate issue
Based on the document Exclude bot interactions - Dynamics 365 Customer Insights from Microsoft, inflated open rates are a known occurrence due to the fact that bot protection does not apply to email opens. As a result, nonhuman traffic can artificially increa...
Enhancing Real-Time SMS Message Visibility for Improved User Experience
Currently, when using the SMS system that retrieves phone numbers from ACS, incoming messages trigger a notification. However, users must manually click on the notification to view the message, creating unnecessary delays in communication.
To optimize efficiency and streamline workflows,...
The ability to control and limit user access to the Copilot feature.
This setting allows organizations to enable or disable Copilot access for specific users or security roles within Customer Journey Insights.
- Controlled Rollout: Admins may want to test and evaluate Copilot internally before making it available to the broader team. T...
STATUS DETAILSNew
A warning pop-up should appear when two work order items are edited simultaneously when their combined quantity exceeds the available inventory in the warehouse.
Currently, for example, I have a warehouse with a single product that has approximately 5 units in stock. When I create a work order and add that product, the system behaves as expected: if I update the estimated quantity to exceed the available inventory and set the item to "Used," a warning ...
Form capturing functionality should include the ability to track and collect visit metrics.
Currently, when using a form published with the "Form capture" option, the system tracks only the number of submissions. It does not record visit metrics, which consistently display as zero in the Analytics tab. This creates a confusing user experience, as the visit metric is visible but non-f...
Form capturing functionality should include the ability to track and collect visit metrics.
Currently, when using a form published with the "Form capture" option, the system tracks only the number of submissions. It does not record visit metrics, which consistently display as zero in the Analytics tab. This creates a confusing user experience, as the visit metric is visible but non-f...