Incoming Teams call shows/opens the lead or contact in Dynamics
When an incoming call is coming in and Teams Dialer is enabled, the Dynamics notification for the incoming call should look up the number against existing records to see if it exists and if it exists guide the seller to the related record.
Automatic loading of inbound SMS messages
Dynamics 365 CE does not support the automatic loading of inbound SMS messages requiring our users to refresh the SMS panel manually. SMS messages will appear as a notification however manual refresh will be required to see and respond to the message.
Automatic loading of S...
Call Recording Notification Voice Options
Currently there is only one option to enable or disable recording notification for customers which plays an audio message when recording begins to let customers know they are being recorded.
B...