Currently, when using the SMS system that retrieves phone numbers from ACS, incoming messages trigger a notification. However, users must manually click on the notification to view the message, creating unnecessary delays in communication.

To optimize efficiency and streamline workflows, we propose implementing real-time message visibility—allowing messages to be displayed instantly without requiring user interaction. This enhancement would eliminate the need to repeatedly click on notifications, ensuring smoother, uninterrupted communication, especially in fast-paced environments where real-time responsiveness is crucial.

By introducing this functionality, users can engage with incoming messages more seamlessly, improving productivity and overall user satisfaction. We believe this feature would be a valuable addition to the system and greatly enhance its usability.