15

Multiple provider in the same session

Currently Omnichannel only support multiple provider on app, not on the same session. Please help to develop this request to allow multiple provider on 1 session.

The scenario is: When client chat with agent => route to Omnichannel => agent perform outbound call to client on Chat session...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Under Review
14

Provide typings for Channel Integration Framework Microsoft.CIFramework

It would be really good if you could provide typings for Microsoft.CIFramework to make it usable in Typescript applications.

Read more...

1 Comments

Read more... 1 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Needs Votes
11

Provide Microsoft.CIFramework as npm package

It would be really more handy and state of the art to provide the Microsoft.CIFramework Javascript library as a npm library instead of dynamically loading it through a query parameter in you're Channel Integration Framework application. Then you could also use imports instead of defining global o...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Under Review
4

Make CIF v 2.0 available without OmniChannel burden

It looks like you have to install the heavy OmniChannel solutions with an expensive Channel license that we do not need; before you are capable of using CIF V 2.0 on a custom build channel. Why is that?

Read more...

1 Comments

Read more... 1 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for the feedback!

Channel Integration Framework v2.0 works with all multi-session apps in Dynamics. With 2020 Wave 2, we've released Customer Service Workspace, a multi-session application that works for Customer Service.  This app is supported by Channel Integration Framework v2.0 and does not carry the burden of an Omnichannel license.

You can see supported apps for CIF v2.0 here:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/choose-between-versions#channel-integration-framework-version-20

And more information for Customer Service Workspace can be found here:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/app-profile-manager
 
4

Need a way to import the CIF solution from a zip package

I had installed CIF, now, I want to add a channel provider, but is that the only way to add channel provider from CIF page by click `+New` and fill the widget info manual? Can I import the CIF solution from a zip package just like importing a solution? Thanks

Read more...

1 Comments

Read more... 1 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Needs Votes
4

Enhance getEntityMetadata to return specific attributes only

When an onclicktoact event is received (with entityId and entityLogicalName) I'd like to retrieve the PrimaryNameAttribute of the entityLogicalName (let's say contact) so that I can use the PrimaryNameAttribute (fullname) and retrieve this field additionally (regular retrieveRecord API call). I ...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Completed
3

Entity information from ClickToAct events in List views

It would be very helpful to get entity information (id and type) from a ClickToAct event when the user clicks on a Phone Number in any list view, like we do in entity views.

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Needs Votes
3

Provide better API for Microsoft.CIFramework

The Microsoft.CIFramework API kind of sucks because it often accepts or returns strings that are actually JSON Objects but need to be stringified or parsed for some reasons. It would be really good to return and accept the json objects directly and not wrap or unwrap them in strings

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Needs Votes
3

Ability to cancel a notification programmatically

CIFv2 Notify method allows us to alert the agent about a new incoming interaction. This allows the agent to pickup the interaction. If the interaction is somehow connected, the notification doesn't go away until the toast times out. A good example of this is a call alerting an agent who picks ...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Completed
Ideas Administrator

The following API allows to cancel a notification: https://learn.microsoft.com/en-us/dynamics365/channel-integration-framework/v2/develop/reference/microsoft-ciframework/cancelevent

3

searchAndOpenRecords queryParameters : allow us to search only on a certain type of entity.

Hello, The idea is to have the possibility to filter a certain type of entity when using the $search query parameter. Right now, our customers, when on the search page, have to click on the selectbox to do that. It would be awesome to have a parameter to do that. Example : i trigger the sear...

Read more...

0 Comments

Read more... 0 Comments

Category: Channel Integration Framework (20)

STATUS DETAILS
Needs Votes