17

Improve features while Remote Assist running in background

Remote Asist (RA) is able to maintain a call while another app is running. During that state, RA continues to display the HoloLens' camera and the two way audio stream. But, no other features are available; file sharing, annotations, call controls and the video feed from the expert side of the...

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Category: HoloLens (22)

STATUS DETAILS
Under Review
11

Add the ability to enable / disable hand rays like in the Mixed Reality Shell

In the Mixed Reality Shell, there is a voice command to remove the hand ray visualization, it is "Hide Hand Rays" and "Show Hand Rays". There doesn't appear to be a similar command for remote assist. Several of our training sessions with clients who are deploying remote assist resulted in a requ...

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Category: HoloLens (22)

STATUS DETAILS
New
8

Attach shared documents to the Remote Assist Panel when first loaded on the HoloLens

When users share documents to the HoloLens, the image loads in depending on where the user is looking. Because of the time delay between someone saying they have uploaded a document and the document loading into the HoloLens user's view, these documents often appear in places that are not helpful...

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Category: HoloLens (22)

STATUS DETAILS
New
8

Turn off Default Hand Gesture for the Start Menu during Remote Assist Calls

We have several clients actively using Remote Assist on a daily basis. The start menu appears constantly for them and it is a big pain point. It routinely appears during normal operation, due to users washing their hands, donning gloves, or other activities that involve their hands clasping and c...

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Category: HoloLens (22)

STATUS DETAILS
New
6

Allow Remote Assist to call participants of an existing Teams chat

In the Remote Assist app it is possible to call single people and then add in other participants individually. There are often cases where we have a Teams conversation with a group of people and then want to start a Remote Assist call with that group. Rather than have to add all participants ind...

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Category: HoloLens (22)

STATUS DETAILS
New
4

More user controls for Spatial Map resolution and visualization.

The underlying spatial map used for placement of objects for remote assist is a powerful feature, but often times when objects or drawings are not placed properly it is a cause for confusion for newer users who are not as technical as developers and those who work closely with Hololens 2. It wou...

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Category: HoloLens (22)

STATUS DETAILS
New
3

Adjustable hologram opacity of Remote Assist video

Context: Using Remote Assist within 3rd party application (Unity based). As a teams user, I want to be able to adjust the opacity of Holograms on the video feed, so that I can easier see the real world behind superimposed holograms. When superimposing a 3D model on top of a real world object, ...

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Category: HoloLens (22)

STATUS DETAILS
New
2

Allow remote expert to make a zoom on an object

Allow remote expert to zoom on an object without asking user to go neer an object.

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1 Comments

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Category: HoloLens (22)

STATUS DETAILS
New
1

All the Remote but none of the Assist - Option

In the current remote environment - we find ourselves asked to support C-Suite tours of our Manufacturing environments. I push to use HL and RA for this due to the ease of integration with Teams. Ideally we would have a feature to turn off annotation at the account level so that potential mishaps...

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Category: HoloLens (22)

STATUS DETAILS
New
1

Eye Tracking Data Collection

Client is requesting eye tracking data be available to evaluate where a person is looking during a RA call. This data then could be used to create a heat map over the recorded call.

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Category: HoloLens (22)

STATUS DETAILS
New