21

Improve features while Remote Assist running in background

Remote Asist (RA) is able to maintain a call while another app is running. During that state, RA continues to display the HoloLens' camera and the two way audio stream. But, no other features are available; file sharing, annotations, call controls and the video feed from the expert side of the...

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2 Comments

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Category: HoloLens (45)

STATUS DETAILS
Under Review
18

add low network mode for HoloLens

I want to add low network mode for HoloLens because the streaming suddenly stops in the place where network is only 3G or 4G. I want to have stable communications everywhere ,too.

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
New
16

I would like to see "automatic translation" and "transcription" available in Teams in Remote Assist on HoloLens 2.

Currently, "Auto Translate" and "Transcription" are not available in Teams in Remote Assist on HoloLens 2.

For this reason, we would like to see "automatic translation" and "transcription" available in Teams in Remote Assist on HoloLens 2.

With this functionality in place, companie...

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
New
15

Feature to minimize the call window of Dynamics 365 Remote Assist

When connecting Dynamics 365 Remote Assist with Microsoft Teams, the call window can be disturbing for users on Microsoft Teams. If there is a feature to minimize the call window of Dynamics 365 Remote Assist, it would be very user-friendly.

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3 Comments

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Category: HoloLens (45)

STATUS DETAILS
Needs Votes
15

Add the ability to enable / disable hand rays like in the Mixed Reality Shell

In the Mixed Reality Shell, there is a voice command to remove the hand ray visualization, it is "Hide Hand Rays" and "Show Hand Rays". There doesn't appear to be a similar command for remote assist. Several of our training sessions with clients who are deploying remote assist resulted in a requ...

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2 Comments

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Category: HoloLens (45)

STATUS DETAILS
Completed
Ideas Administrator

Closed

12

Need to fix the display "This requires the Internet" when sign in to HoloLens 2 device via PC with other Authentication

When a user tries to sign in to HoloLens 2 device via PC with other Authentication, "This requires the Internet" is displayed even though PC is connected to the Internet.

The display must be edited, and it should be displayed like "You cannot sign in to this device by the user because th...

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
New
11

Turn off Default Hand Gesture for the Start Menu during Remote Assist Calls

We have several clients actively using Remote Assist on a daily basis. The start menu appears constantly for them and it is a big pain point. It routinely appears during normal operation, due to users washing their hands, donning gloves, or other activities that involve their hands clasping and c...

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
Needs Votes
10

Support Annotations on all Platfroms

Annotations are very useful for Remote Assist and it allows to collaborate with many users/customers outside the organization but it has huge limitation that many customers are not able to take advantage of it. Annotations are only supported for users who join through a downloaded version of Te...

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
New
10

Video stream is very shaky/blurry if the HL user is walking or moving his self

It would be great if the video stream would stabilze it self if the users walks or moves his head fast. The user in the call feeling sea sick if they watch to the video stream longer time. Maybe there is an AI technology available which could stabilize the video picture.

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
Needs Votes
9

Enable One Time Calling for Remote Assist for HoloLens

A number of customers have sought the One Time Calling feature to be enabled for HoloLens, because the alternatives presented here: https://docs.microsoft.com/en-us/hololens/hololens2-deployment-guide create too many security issues when the HoloLenses are offered to external, non-company users.

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0 Comments

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Category: HoloLens (45)

STATUS DETAILS
Needs Votes