Advanced branching in Journey
Hi, I would be great if you could add this features in "if/then branch" action: 1. allow to use "Email link clicked" and other acitivity depended event trigger more times (not just in step that follow "Send email activity") - using this we could check if customer clicked link A, link B, if even o...
Create Journey which never expire...
Why every Customer Journey need to be expire? Each time Journey expire, I have to create a new Journey with the same setting and new Segment to exclude Contacts that already run old Journey. Of course I can create a Journey with expire on Yesr 9999 to avoid this. But just a non-expire setting ca...
Split the segment based on Contacts' fields
I would like to suggest to introduce the possibility to split a customer journey based on Contacts' fields. For example: I create a segment of contacts who registered to my newsletter and then I send them a welcome email. Then, I would like to personalize the next email based on a contacts' field...
Real-time Journeys - Copilot - AI - Custom Rules/Definitions/Keyterms
Hello, to make the most of AI/copilot, we would like the ability to create our own rules/definitions. Here is our idea and how it would be implemented:
SETUP/CONFIGURATION
- Ideally we could navigate to D365 Customer Insights - Journeys > ...
STATUS DETAILSNew
Using Contact's Timezone for Customer Journeys
Having an option that automatically applies time zones to our contacts would be beneficial. This will allow customer journeys to be sent based on the contact's time zone instead of the user's or default journey time zone.
Customer Journey based on marketing form submission value
Hi,
We would like to be able to create a customer journey and use condition based on the marketing form submission value, for example :
When contacts answer the question "What's for favorite food? ", if :
- Cake => Send email A
- Fruits => Send email B
STATUS DETAILSNew
Real Time - Journey/CJO - Bring Back Ability to Schedule the Days & Times an Email Can be Sent
We have several clients asking to specify what day and times of the week an email should be sent. Here are some use cases:
- Send an email 90 days after a new Contact is created, but only send that email on M/T/W/Th/F between 9am-5pm CT (avoid weekends or crazy times of th...
STATUS DETAILSNeeds Votes
Hi Stephani,
This feature is under active consideration and prioritization. I don't have a specific release date yet but hope to in the next couple of months. I will update this idea once we have a little more precision to share.
Thanks,
Will Genge, PM, Microsoft
Send emails to one or multiple e-mail addresses including a secondary / tertiary email address in RTM journeys.
As an end user, I need the ability to send emails to a primary, secondary or tertiary email address type when using a journey in real time marketing.
As an end user, I need the ability to select one email address type (primary, secondary or tertiary) or multiple email address...
Real Time Marketing - Journey - Allow More than 40 Characters in Journey Name Field
Please allow more than 40 characters in the Journey Name field in Real Time Marketing. Many of us using naming conventions that are much longer than this.
Hello!
We now support up to 150 characters in real-time journey names. Thank you for your feedback!
Sincerely, PM, Microsoft
Audience configuration all email addresses
Audience configuration only possible for 1 email address at contact entity. We are using all 3 email addressess(emailaddress1, emailaddress2 and emailaddress3) and therefore need to be able to differentiate in journeys. At this moment only one emailaddress...
Administrator
Hello,
This should be something you can do today using the attribute branch tile in a real-time journey - within that tile, you can select to "Make condition on attribute" and then choose any attributes you'd like to create new branches in the journey. Is there anything missing from this functionality that you were expecting?
I've marked this as "Under Review" for now while we evaluate if there's anything missing from what you're asking for.
Sincerely, PM, Microsoft